Summary
Overview
Work History
Education
Skills
Timeline
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Simranjit Kaur

Surrey,British Columbia

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

McDonald's
01.2022
  • I also operate cash registers and hand out food and beverages to customers
  • Follow the food safety regulations and standards
  • Prepare food in accordance with the chain’s specifications
  • Clean and maintain the designated area during the shift
  • Take orders from customers correctly and efficiently
  • Resolve customers’ complaints when needed.

Inbound Stower, Decanter

Amazon, Fullfillment Centre
09.2024 - Current
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.
  • Participated in regular team meetings to discuss operational improvements and share best practices for efficient stowing processes.
  • Assisted in training new employees on proper stowing techniques, ensuring consistency across the team.

Warehouse Associate

DB Schenker
04.2024 - 09.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Load or unload materials, stock or pile materials in a designated area.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.



Social Media Representative Internship

Access2Canada
01.2023 - 08.2023
  • Strategized and developed video content for client's website and social media publications.
  • Researched current trends and best practices to develop innovative and impactful campaigns.
  • Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results.
  • Optimized website content and images to improve search engine rankings.

English Trainer

SmartStart Education, Haryana
01.2021 - 08.2021
  • I was responsible for discipline decorum;
  • I had conducted extra troubleshooting sessions for students;
  • Checked notebooks, assignments;
  • Taught IELTS including spoken English to the students ;
  • Made teaching plans for the IELTS Program;
  • Did Basic administration, such as keeping student registers and attendance records.

Education

High School Diploma -

Humber College
Etobicoke, ONTARIO
09.2023

SISJMP School
Karamsar, Ludhiana, Punjab
03.2019

Skills

  • Communication skills, Customer service, Computer literacy, Food service, Restaurant experience, Time management, Leadership
  • English, Microsoft excel, Microsoft word,Adobe photoshop

Timeline

Inbound Stower, Decanter

Amazon, Fullfillment Centre
09.2024 - Current

Warehouse Associate

DB Schenker
04.2024 - 09.2024

Social Media Representative Internship

Access2Canada
01.2023 - 08.2023

Customer Service Representative

McDonald's
01.2022

English Trainer

SmartStart Education, Haryana
01.2021 - 08.2021

High School Diploma -

Humber College

SISJMP School

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Simranjit Kaur