SIMRANJIT KAUR
Burlington
Summary
Results-oriented receptionist with a strong background in customer service and administrative tasks. Proven ability to maintain accurate records, resolve administrative matters, and provide excellent telephone etiquette. Skilled in scheduling appointments, processing incoming mail, and operating telephone switchboards. Proficient in MS Office, Excel, and social media platforms. Excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Instead
03.2020 - Current
- Assisted with administrative tasks such as filing documents, copying materials
- Maintained accurate records of all incoming calls, messages, and visitors
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Worked alongside management team and peers to resolve significant administrative concerns.
Barista
Starbucks
10.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Receptionist
All Care Rehab Physiotherapy
05.2021 - 11.2021
- Scheduled appointments and maintained and updated appointment calendars
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Processed incoming mail and packages accurately and promptly
- Operated telephone switchboard to answer and forward calls
Education
DIPLOMA - MEDICAL OFFICE ADMINISTRATION
Sheridan College Davis Campus
Brampton, ONSkills
- Customer Service
- Invoicing & Payments
- Target-Oriented
- Problem Solving
- Excellent active listening
- Organized
- Time management
- Fast learner
- Motivated
- Excellent communication skills
- MS Office
- Excel
- Social Media
Languages
English
Hindi
Punjabi
Timeline
Barista
Starbucks
10.2023 - 04.2024
Receptionist
All Care Rehab Physiotherapy
05.2021 - 11.2021
Customer Service Representative
Home Instead
03.2020 - Current
DIPLOMA - MEDICAL OFFICE ADMINISTRATION
Sheridan College Davis Campus
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