Simranjit Kaur
Brantford,ON
Overview
5
5
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Brantford, ON
02.2023 - Current
- Implemented quality control measures to uphold company standards.
- Communicated regularly with customers to gain insights into their needs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Manager
Papa John's Pizza
Brantford, Ontario
06.2020 - 12.2022
- Implemented quality control measures to uphold company standards.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Timeline
Assistant Manager
Domino's Pizza
02.2023 - Current
Assistant Manager
Papa John's Pizza
06.2020 - 12.2022