In Technological and innovation
Simranjit Kaur
Customer Service Associate
Richmond,BC
Summary
Dynamic professional with proven expertise in customer service and problem-solving, honed at Loblaw Companies. Excelled in enhancing customer loyalty and satisfaction, and adept at managing high-stress situations. Skilled in active listening and adaptability, with a strong background in call management. Demonstrated ability to improve operational efficiency and team training at Delta Facilities Maintenance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Loblaw Companies
05.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Aircraft Cleaner
Delta Facilities Maintenance
08.2023 - 12.2024
- Reduced risk of pest infestations by proactively addressing potential problem areas and reporting issues promptly.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Equipped cabin following checklist covering food, passenger and crew items.
Education
Associate of Arts - General Arts
Columbia College
Vancouver, BC 05.2001 -
Skills
Customer service
Interests
Timeline
Aircraft Cleaner
Delta Facilities Maintenance
08.2023 - 12.2024
Customer Service Representative
Loblaw Companies
05.2022 - Current
Associate of Arts - General Arts
Columbia College
05.2001 -
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