SIMRANJIT Kaur
Brampton,ON
Summary
Detail-oriented and organized business management professional with a comprehensive skill set in customer service, team supervision, survey analysis, and statistical analysis. Seeking an entry-level business administration position to leverage my diverse experience in retail operations and analytical roles, contributing effectively to a dynamic business environment.
Overview
5
5
years of professional experience
Work History
Early Childhood Educator Assistant
Fun School
Mississauga, On
11.2023 - Current
- Maintained meticulous records of child progress and program outcomes, highlighting organizational skills and data management expertise applicable to administrative roles.
- Fostered a cooperative environment among team members and parents, showcasing strong communication and relationship-building abilities essential for effective teamwork in business settings.
Merchandise Associate
Gap inc.
Brampton, ON
05.2022 - 10.2023
- Provided exceptional customer service, achieving a 95% satisfaction rating through proactive assistance.
- Managed inventory processes, reducing discrepancies by 20% through improved tracking methods.
- Processed over 500 transactions monthly with zero errors, ensuring precise financial records.
Assistant Supervisor
Little Ceasers
Mississauga, ON
12.2020 - 07.2022
- Assisted in leading a team of 10 employees, fostering a positive work environment and achieving high employee satisfaction.
- Improved operational efficiency by 15% by implementing new inventory management strategies.
- Resolved customer complaints promptly, achieving a 98% resolution rate and enhancing customer loyalty.
Client Service Coordinator
Skyview immigration
Punjab, India
04.2020 - 08.2021
- Scheduled and managed client appointments, ensuring efficient use of consultants' time and resources.
- Assisted clients with inquiries and provided information on immigration processes, enhancing client satisfaction.
- Maintained and updated client records accurately, showcasing strong organizational skills.
- Coordinated with team members to ensure timely processing of client applications, demonstrating teamwork and collaboration.
Volunteer Survey Analyst
Dav Public School
Punjab, India
01.2020 - 04.2021
- Designed and conducted surveys for community programs, achieving a 30% increase in response rates.
- Analyzed survey data using statistical methods to provide actionable insights for program improvements.
- Produced detailed reports and visual representations using Excel, facilitating data-driven decision-making.
Education
Diploma - Business Managemnt
Humber Institute of Technology And Advanced Learning
Etobicoke, ON05-2023
Skills
- Customer Service: Proven ability to resolve inquiries efficiently and maintain high satisfaction levels
- Team Supervision: Effective in leading teams, training employees, and delegating tasks to meet goals
- Survey Design and Analysis: Skilled in creating and analyzing surveys to provide actionable business insights
- Statistical Analysis: Experienced in using statistical tools for data analysis and business decision-making
- Microsoft Excel and Office Suite: Advanced proficiency in Excel and strong knowledge of Office applications
- Communication: Excellent verbal and written communication skills for effective relationship building
- Time Management: Highly organized with the ability to prioritize tasks and manage time effectively
- Problem-Solving: Strong analytical skills with a track record of developing effective solutions
Projects
Customer Satisfaction Survey Analysis
- Conducted a detailed survey that led to a 15% improvement in customer satisfaction scores.
- Presented findings to stakeholders, driving enhancements in customer service strategies.
Market Research Project
- Led a team in identifying new product opportunities, resulting in a 25% revenue increase in targeted segments.
Timeline
Early Childhood Educator Assistant
Fun School
11.2023 - Current
Merchandise Associate
Gap inc.
05.2022 - 10.2023
Assistant Supervisor
Little Ceasers
12.2020 - 07.2022
Client Service Coordinator
Skyview immigration
04.2020 - 08.2021
Volunteer Survey Analyst
Dav Public School
01.2020 - 04.2021
Diploma - Business Managemnt
Humber Institute of Technology And Advanced Learning
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