Associate Service Delivery Manager
Indusland Bank
05.2024 - Current
- Provided responsive customer contact and partnered on new Type opportunities.
- Developed streamlined response protocols helping facilitate faster issue resolution times.
- Oversaw employee development program and provided career path opportunities to drive talent advancement and retention efforts.
- Managed client relationships to ensure high levels of satisfaction and timely resolution of issues.
- Achieved operational excellence through consistent evaluation of processes, identification of inefficiencies, and implementation of corrective actions.
- Tracked key project milestones and adjusted project plans to meet customer needs.
- Mentored junior team members, providing guidance on best practices and professional growth opportunities.
