Simranjit Kaur
Calgary,AB
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Shaw direct
Calgary, AB
01.2024 - Current
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Maintained detailed records of customer interactions and transactions.
- Handled customer service issues by providing guidance or escalating for advanced support.
Customer Service Representative
Shaw direct
Calgary, AB
12.2023 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Worker
Channel Control
Calgary, AB
07.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Assistant Manager
SUBWAY®Restaurants
Calgary, AB
09.2021 - 07.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Team Member
Tim Hortons
Calgary, AB
07.2020 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Warehouse Associate
Save-On-Foods
Canmore, AB
03.2020 - 07.2020
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
Crew Member
A&W
Calgary, AB
09.2019 - 02.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Education
High School Diploma -
SD Model Senior Secondary School
India06-2017
BBA - Business Administration
Bow Valley College
Calgary, AB04-2021
Skills
- Customer Service
- Technical Support
- Account Management
- Security Protocols
- Account Updating
- Training Abilities
Languages
- English
- Hindi
- Punjabi
Certification
Alberta Basic Security License
Basic Computer Certificate
Timeline
Technical Support Representative
Shaw direct
01.2024 - Current
Customer Service Representative
Shaw direct
12.2023 - 02.2024
Warehouse Worker
Channel Control
07.2023 - 11.2023
Assistant Manager
SUBWAY®Restaurants
09.2021 - 07.2023
Team Member
Tim Hortons
07.2020 - 09.2021
Warehouse Associate
Save-On-Foods
03.2020 - 07.2020
Crew Member
A&W
09.2019 - 02.2020
Alberta Basic Security License
Basic Computer Certificate
08-2018
High School Diploma -
SD Model Senior Secondary School
BBA - Business Administration
Bow Valley College
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