Simranjit Kaur
Brampton,ON
Summary
. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
McDonald's Restaurant
02.2022 - Current
- Operate cash registers and hand out food and beverages to customers.
- Clean and maintain designated area during shift.
- Take orders from customers correctly and efficiently.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
SOCIAL MEDIA REPRESENTATIVE
Access2Canada
05.2023 - 08.2023
- Composing and editing posts, campaigns, and stories for a variety of social media platforms.
- Keeping an eye on the business's existence and reputation on social media sites including Facebook.
- Interacting with clients or followers on social media, such as by answering their questions and providing feedback.
- Obtaining or producing material that is reliable, significant, and pertinent to the target market and the brand's image.
RBL Processor
National Logistic Services
Mississauga, ON
01.2023 - 07.2023
- Specialized work in return department overthere in both ecommerce and retail return.
- I perform inventory control at the work and at the end of the month, we did cycle count.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Worked with maintenance personnel to keep equipment operating properly.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
English Teacher
SmartStart Education
11.2020 - 08.2021
- Responsible for discipline decorum.
- Made teaching plans for IELTS exam.
- Did Basic administration, such as keeping student registers and attendance records.
- Fostered atmosphere of mutual respect among all members of classroom community.
- Assessed student progress and provided feedback to improve performance and establish academic success.
Education
High School Diploma -
Humber College
Etobicoke, ON08.2023
SISJMP School
Ludhiana, Punjab, India04.2019
Skills
- Blog Posts Social Interaction Active Listening Microsoft PowerPoint Microsoft Word
- Customer Relations Problem-Solving Ability
- Customer Service
- Order Fulfillment
- Decision Making
- Complaint Resolution
Timeline
SOCIAL MEDIA REPRESENTATIVE
Access2Canada
05.2023 - 08.2023
RBL Processor
National Logistic Services
01.2023 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE
McDonald's Restaurant
02.2022 - Current
English Teacher
SmartStart Education
11.2020 - 08.2021
High School Diploma -
Humber College
SISJMP School
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