Summary
Overview
Work History
Education
Skills
Timeline
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Simranjit Kaur

Markham,ON

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Office Administration & Insurance Advisor

Jf Insurance
Richmond Hill, ON
08.2019 - 10.2021
  • Enhanced brand development with the creation and implementation of strategic marketing plans
  • Increased sales by analyzing client needs to provide appropriate recommendations for available products
  • Undertook marketing initiatives and developed training materials and presentations for agents
  • Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
  • Established long-lasting relationships with clients through proactive communication and exceptional service.
  • Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
  • Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
  • Developed targeted marketing strategies for specific demographics, increasing the overall client base significantly.
  • Maintained a high level of industry certifications and licenses, ensuring credibility and expertise when advising clients on insurance matters.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Conducted annual reviews of existing policies to update information.

Call Center Representative

OTC, Jf Insurance
Richmond Hill, ON
08.2019 - 10.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Logistics Coordinator

Compucom Canada
Markham, ON
02.2022 - Current
  • Direct, optimize and coordinate the full order cycle
  • Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
  • Arrange warehouse, catalog goods, plan routes and process shipments
  • Meet cost, productivity, accuracy and timeliness targets
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Strategized best methods and tactics for efficient storage and handling of materials.
  • Implemented and developed supply chain strategies to optimize efficiency.
  • Monitored and adjusted inventory levels according to demand.
  • Created reports to provide insights into logistics operations and performance.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Managed time efficiently in order to complete all tasks within deadlines.

Logistics Assistant

Trans-Ontario
Scarborough, ON
11.2021 - 01.2022
  • Responsible for monitoring material transported and delivered for timeliness and legality
  • Assist in loading/unloading, sorting, and stocking, and packaging merchandise and orders
  • Accountable for the review, verification, and reconciliation of shipping documents
  • Preparing manifest and handling outgoing and incoming orders
  • Offer support in the maintenance of electronic filing systems for administrative documentation that guarantees swift retrieval of requested documents

Manager

Popeye's food
04.2018 - 07.2019
  • Maintains the quality of food, HACCP log and took immediate actions when required
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed a strong organizational culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Processed customer purchases, maintain accuracy in cash transactions and day end
  • Trained new employees and enforced health and safety measures
  • Assisted health inspectors in store inspections and trained employees on correct safety measures
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Business Supply Chain And Operations (Logistics)

Centennial College
Toronto, ON
08.2020

Computer And Information Sciences

I.T Institute
India
11.2017

Skills

  • Computer-Based Inventory System
  • Purchase Orders
  • Warehousing Processes
  • Time Management
  • Logistics Process Improvement
  • Inventory Management Procedures
  • Warehouse Management
  • Project Management
  • Problem-Solving
  • Supply Chain Operations

Timeline

Logistics Coordinator

Compucom Canada
02.2022 - Current

Logistics Assistant

Trans-Ontario
11.2021 - 01.2022

Office Administration & Insurance Advisor

Jf Insurance
08.2019 - 10.2021

Call Center Representative

OTC, Jf Insurance
08.2019 - 10.2021

Manager

Popeye's food
04.2018 - 07.2019

Business Supply Chain And Operations (Logistics)

Centennial College

Computer And Information Sciences

I.T Institute

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Simranjit Kaur