Simranjit Kaur
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service and Sales Associate
OSL(Bell authorized agent)
2021.08 - 2023.10
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built and maintained relationships with peers and upper management to drive team success.
- Excellent skill with Sales force,CRM, MS-office,excel,Adobe,Microsoft team ,zoom and other technical database and softwares.
- Increased purchase amounts by cross-selling with similar products.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
Assistant Manager
Macdonals
2018.05 - 2021.12
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Completed inventory audits to identify losses and project demand.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Post Graduation Diploma - Project Management
Canadore College of Applied Arts And Technology
North Bay, ON01.2020
Post Graduation Diploma - Mobile Application Development
Canadore College of Applied Arts And Technology
North Bay, ON06.2019
Skills
- Customer Service
- Customer Needs Assessment
- Time Management
- Sales Goals Attainment
- Teamwork and Collaboration
- Relationship Selling
- Flexible Schedule
- Problem-Solving
- Policy and Procedure Adherence
- Order Processing
- Verbal and Written Communication
- Upselling Techniques
- Store Opening and Closing
- Cash Handling
- Safety and Cleanliness Standards
- Building Customer Relationships and Loyalty
- Meeting Sales Goals
- Product Knowledge
- Engaging with Diverse Customers
- Security Practices
- Computer Proficiency and Microsoft Office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service and Sales Associate
OSL(Bell authorized agent)
2021.08 - 2023.10
Assistant Manager
Macdonals
2018.05 - 2021.12
Post Graduation Diploma - Project Management
Canadore College of Applied Arts And Technology
Post Graduation Diploma - Mobile Application Development
Canadore College of Applied Arts And Technology
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