Summary
Overview
Work History
Education
Skills
Relevant Skills
Hobbies and Interests
Timeline
Generic

SIMRANJIT KAUR

Montreal

Summary

Enthusiastic customer service professional with 4years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for the effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

SENTINEL LUBRICANTS INC./11902997 CANADA INC.
02.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained and managed customer files and databases.
  • Provided primary customer support to internal and external customers.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information (through SAP).

Office Administrator

SENTINEL LUBRICANTS INC/11902997 CANADA INC.
02.2022 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

Data Entry Supervisor

POLYRHEO INC.
09.2019 - 11.2021
  • Audited production reports, tracking data entry and processing errors.
  • Maintained data entry team access log-ins and granted system permissions to approved employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided daily supervision, feedback and oversight to direct reports.

Telephone Operator

RIYA TRAVEL AND TOURS INDIA PVT LTD.
09.2018 - 06.2019
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Troubleshot issues with telephone equipment and software (JOD) to keep systems functional.
  • Gathered customer information and promptly input data into computer system.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

Lawyer's Assistant

PUNJAB GOVERNMENT LAW FIRM
03.2018 - 08.2018
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Revised and finalized letters, briefs, and memos.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.

English Language Tutor

ENGLISH WIZARD
03.2016 - 03.2017
  • Authored tests and quizzes to evaluate student learning and comprehension.
  • Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
  • Established positive classroom management boundaries to create safe, known environment for behavior among students.
  • Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
  • Improved students' written and verbal English skills through personalized learning programs.

Education

MICROCOMPUTERS & NETWORKING SYSTEMS - IT Network Security

HERZING COLLEGE
Montreal, QC
12.2021

DIPLOMA IN COMPUTER HARDWARE & NETWORK - COMPUTER HARDWARE & NETWORK

HI-TECH SOLUTIONS
INDIA,PUNJAB
03.2017

Skills

  • Customer orders management
  • Complaint resolution
  • Administration and Reporting
  • Client Relations and Retention
  • Logistics Policies and Procedures
  • Customer Relationship Management (CRM) Software
  • Microsoft Office and CRM
  • Data entry and technical support
  • Customer service
  • Communication and teamwork
  • New Hire Training
  • Product Knowledge
  • Negotiation Expert

Relevant Skills

  • Skilled at mediating conflict and coming up with creative solutions that benefit both the company and the customer.
  • Enthusiastic team player with the ability to motivate, encourage and excite fellow employees.
  • Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers.
  • Confident communicator with an interest in listening to what the customer has to say.
  • Expert at learning about new products and delivering information to customers in a way that is honest, educational and helpful.

Hobbies and Interests

My hobby is writing, it is something i like to do every day as i never get bored of writing and i love cooking as well, most of my free time i try to cook different kind of cuisines. 

Timeline

Customer Service Specialist

SENTINEL LUBRICANTS INC./11902997 CANADA INC.
02.2022 - Current

Office Administrator

SENTINEL LUBRICANTS INC/11902997 CANADA INC.
02.2022 - Current

Data Entry Supervisor

POLYRHEO INC.
09.2019 - 11.2021

Telephone Operator

RIYA TRAVEL AND TOURS INDIA PVT LTD.
09.2018 - 06.2019

Lawyer's Assistant

PUNJAB GOVERNMENT LAW FIRM
03.2018 - 08.2018

English Language Tutor

ENGLISH WIZARD
03.2016 - 03.2017

MICROCOMPUTERS & NETWORKING SYSTEMS - IT Network Security

HERZING COLLEGE

DIPLOMA IN COMPUTER HARDWARE & NETWORK - COMPUTER HARDWARE & NETWORK

HI-TECH SOLUTIONS
SIMRANJIT KAUR