SIMRANJIT KAUR
Montreal
Summary
Enthusiastic customer service professional with 4years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for the effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
SENTINEL LUBRICANTS INC./11902997 CANADA INC.
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Developed customer service improvement initiatives to decrease customer wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information (through SAP).
Office Administrator
SENTINEL LUBRICANTS INC/11902997 CANADA INC.
02.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Data Entry Supervisor
POLYRHEO INC.
09.2019 - 11.2021
- Audited production reports, tracking data entry and processing errors.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided daily supervision, feedback and oversight to direct reports.
Telephone Operator
RIYA TRAVEL AND TOURS INDIA PVT LTD.
09.2018 - 06.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Troubleshot issues with telephone equipment and software (JOD) to keep systems functional.
- Gathered customer information and promptly input data into computer system.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
Lawyer's Assistant
PUNJAB GOVERNMENT LAW FIRM
03.2018 - 08.2018
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Organized documents to manage paper and electronic filing systems of clients.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
English Language Tutor
ENGLISH WIZARD
03.2016 - 03.2017
- Authored tests and quizzes to evaluate student learning and comprehension.
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Improved students' written and verbal English skills through personalized learning programs.
Education
MICROCOMPUTERS & NETWORKING SYSTEMS - IT Network Security
HERZING COLLEGE
Montreal, QC12.2021
DIPLOMA IN COMPUTER HARDWARE & NETWORK - COMPUTER HARDWARE & NETWORK
HI-TECH SOLUTIONS
INDIA,PUNJAB03.2017
Skills
- Customer orders management
- Complaint resolution
- Administration and Reporting
- Client Relations and Retention
- Logistics Policies and Procedures
- Customer Relationship Management (CRM) Software
- Microsoft Office and CRM
- Data entry and technical support
- Customer service
- Communication and teamwork
- New Hire Training
- Product Knowledge
- Negotiation Expert
Relevant Skills
- Skilled at mediating conflict and coming up with creative solutions that benefit both the company and the customer.
- Enthusiastic team player with the ability to motivate, encourage and excite fellow employees.
- Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers.
- Confident communicator with an interest in listening to what the customer has to say.
- Expert at learning about new products and delivering information to customers in a way that is honest, educational and helpful.
Hobbies and Interests
My hobby is writing, it is something i like to do every day as i never get bored of writing and i love cooking as well, most of my free time i try to cook different kind of cuisines.
Timeline
Customer Service Specialist
SENTINEL LUBRICANTS INC./11902997 CANADA INC.
02.2022 - Current
Office Administrator
SENTINEL LUBRICANTS INC/11902997 CANADA INC.
02.2022 - Current
Data Entry Supervisor
POLYRHEO INC.
09.2019 - 11.2021
Telephone Operator
RIYA TRAVEL AND TOURS INDIA PVT LTD.
09.2018 - 06.2019
Lawyer's Assistant
PUNJAB GOVERNMENT LAW FIRM
03.2018 - 08.2018
English Language Tutor
ENGLISH WIZARD
03.2016 - 03.2017
MICROCOMPUTERS & NETWORKING SYSTEMS - IT Network Security
HERZING COLLEGE
DIPLOMA IN COMPUTER HARDWARE & NETWORK - COMPUTER HARDWARE & NETWORK
HI-TECH SOLUTIONS