Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
Timeline
Generic

Simranjit Grover

Vancouver,BC

Summary

Results-driven senior leader with extensive experience in operations management, staff supervision, and low-barrier housing expertise. Adept at driving strategic initiatives, fostering collaborative leadership, and promoting a values-based approach to empower teams and improve organizational performance. Skilled in managing complex housing operations, ensuring compliance with city regulations, and delivering high-quality support for vulnerable populations. Known for balancing operational excellence with compassionate care, I thrive in high-pressure environments, effectively handling crisis management, team coordination, and program continuity across multiple sites. Proven ability to lead by example, motivate teams, and maintain high standards of service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

Community Builders Group
Vancouver, British Columbia
02.2024 - Current
  • Leadership & Values Alignment: Demonstrate a comprehensive understanding of Community Builders' values and philosophies, effectively communicating and reinforcing them in a leadership role to inspire and guide teams.
  • Oversight of Resident Support Services: Lead the delivery of resident support services across the Community Builders' site portfolio. Supervise managers, coordinators, and their teams to ensure service provision aligns with organizational goals and meets residents' needs.
  • Operational Strategy & Efficiency: Develop and implement operational strategies aimed at improving efficiency, enhancing service delivery, and reducing costs. Continuously assess and refine operational processes to meet organizational objectives.
  • Policy & Procedure Implementation: Ensure the consistent application of Community Builders' policies and procedures across all sites. Monitor compliance and make adjustments as needed to maintain the highest standards of service and support.
  • Stakeholder Collaboration: Collaborate with internal and external partners to enhance the quality of services provided to residents, fostering strong relationships and promoting coordinated efforts across all support areas.
  • Performance Management & Staff Engagement: Provide timely, constructive feedback through probationary and annual performance reviews. Assist in disciplinary actions when necessary, and promote staff engagement through effective communication and support.
  • Caseload Management & Guidance: Oversee manager and coordinator caseloads when required, offering ongoing support and guidance to ensure effective case management and optimal service delivery to residents.

Operations Manager

Community Builders Group
Vancouver, British Columbia
08.2022 - 02.2024
  • Strategic Leadership: Contribute to the development, implementation, and evaluation of corporate strategic goals and objectives as an integral member of the leadership team.
  • Values Integration: Embrace and uphold Community Builders' core values of support, empowerment, inclusion, and openness for both staff and residents, fostering a positive, inclusive environment.
  • Policy Enforcement: Enforce and ensure adherence to Community Builders' policies through close collaboration with building coordinators and staff, maintaining compliance across all operational areas.
  • Low-Barrier Housing Expertise: Demonstrate a deep understanding of low-barrier housing models and their impact on compliance with municipal standards, balancing the needs of residents with city regulations.
  • Resident Conflict Resolution: Support building support staff and site coordinators in addressing resident conflicts or concerns, ensuring issues are handled with empathy and professionalism.
  • Shift Report Oversight: Review staff shift reports and provide constructive feedback to improve service delivery and ensure timely resolution of any issues or concerns raised.
  • Stakeholder Engagement: Attend Community Advisory Committee (CAC) meetings, liaising with stakeholders and partners as required to maintain strong community relationships and collaboration.
  • Staff Supervision: Oversee and manage staff performance, ensuring that all roles are well understood and staff deliver results that meet organizational expectations.
  • Regulatory Compliance: Collaborate with building coordinators to ensure properties meet compliance with City of Vancouver (COV), Vancouver Fire Department (VFD), and Community Builders' standards, addressing any issues promptly.
  • Crisis Management & Communication: Coordinate with the maintenance team, Property Manager, and City of Vancouver’s 311 service to address emergencies or outstanding issues efficiently and effectively.

Assistant Manager

Community Builders Group
Vancouver, British Columbia
03.2022 - 08.2022
  • Strategic Leadership Participation: Contribute to the development, implementation, and evaluation of corporate strategic goals and objectives as part of the leadership team, driving alignment with organizational priorities.
  • Reporting & Risk Management: Prepare detailed reports as needed and ensure the consistent development and adherence to quality assurance and risk management practices.
  • Values Integration: Uphold and promote Community Builders' core values of support, empowerment, inclusion, and openness, fostering a positive environment for both staff and residents.
  • Low-Barrier Housing Expertise: Demonstrate a solid understanding of low-barrier housing models and their impact on compliance with city regulations, ensuring balance between support and operational requirements.
  • Operational Support: Provide support to building staff and site coordinators in addressing resident conflicts, assisting with intakes, and developing case management plans to ensure smooth operations.
  • Collaborative Leadership: Work closely with managers, senior leadership, community, and health partners to address and flag staff performance concerns, communicating relevant information to the site manager for timely action.
  • Compliance & Coordination: Collaborate with building coordinators to maintain compliance with City of Vancouver (COV), Vancouver Fire Department (VFD), and Community Builders’ standards. Address emergencies by coordinating with the maintenance team, Property Manager, and 311 services.
  • Staff Supervision & Adherence: Support the Manager in ensuring staff and coordinators adhere to organizational policies and processes. Oversee the completion of daily checklists, sign-ins/outs, and other relevant documents, and supervise the management of vacant rooms, rent tracking, and maintenance requests.
  • Feedback on Maintenance Performance: Provide feedback to the Property Manager on maintenance team performance and building standards to ensure quality service delivery.
  • Site Monitoring & Standards: Conduct regular site tours to assess building compliance and coordinate weekly dump runs and other site maintenance tasks with coordinators.
  • Vacation & Program Coverage: Provide vacation and program coverage as required, ensuring smooth continuity of operations across sites.

Education

Diploma - Business Management

Kwantlen Polytechnic University
Surrey, BC
08-2020

Skills

  • Strategic Planning & Leadership
  • Risk Management & Reporting
  • Team Collaboration & Leadership
  • Values-Driven Leadership
  • Policy Compliance
  • Operational Management
  • Staff Supervision
  • Maintenance Oversight
  • Program Continuity
  • Low-Barrier Housing Expertise
  • Resident Support
  • Crisis Management
  • Regulatory Compliance

Affiliations

  • I am committed to maintaining a healthy work-life balance, regularly engaging in weight lifting, yoga, and sports activities to promote overall well-being and physical fitness.

Certification

  • San'Yas Indigenous Cultural Safety Training
  • NVCI Training
  • Trauma: Strategies for Recovery, Resilience and Posttraumatic Growth
  • Supervising for safety

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional

Websites

Timeline

Senior Operations Manager

Community Builders Group
02.2024 - Current

Operations Manager

Community Builders Group
08.2022 - 02.2024

Assistant Manager

Community Builders Group
03.2022 - 08.2022

Diploma - Business Management

Kwantlen Polytechnic University

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Simranjit Grover