Simranjit Singh Dhindsa
London,ON
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient in sales strategies and inventory control.
Overview
11
11
years of professional experience
Work History
Store Manager
Canco Petroleum Ltd
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Manager in Training
Canco Petroleum Ltd
06.2022 - 12.2022
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Letter Carrier
Canada Post
08.2020 - 05.2022
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Used portable electronic scanner to track parcels and record tracking progress.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Manager
Fasgas
08.2020 - 12.2021
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Completed Daily and Monthly Checklists.
- Recorded Daily Sales Spreadsheet.
- Compared Manual dips to Veeder Root readings twice a week.
- Conducted weekly orders of Cigarettes, Cooler products, and other materials on work floor.
- Reviewed Planogram of products to satisfy company needs.
- Conducted monthly price check on products.
- Onboarded new employees with training and new hire documentation.
- Reviewed Daily sheets on store and washroom cleanliness.
- Monitored equipments, checked supplies to meet expected demand.
- Maximized performance by monitoring daily activities and mentoring team members.
Letter Carrier
Canada Post
07.2018 - 08.2020
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Prepared mail in sequence of delivery for optimal productivity.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Used portable electronic scanner to track parcels and record tracking progress.
Supervisor
Husky Gas Station
10.2015 - 04.2018
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Completed Daily store and washroom cleanliness sheets.
- Record manual dips for fuel.
- Operated cashier register.
- Completed Daily paperwork regarding Fuel and store sales.
Cashier
Esso Gas Station
08.2014 - 08.2015
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Inspected items for damage and obtained replacements for customers.
- Kept the store clean including washrooms for great customer satisfaction.
Education
Associate of Arts -
Alexander College
07.2015
Bachelor of Science - Computer & Science Engineering
B.B.S.B.E.C
12.2012
Skills
- Store operations
- Team leadership
- Multitasking and organization
- Customer relations
- Problem-solving
- Training and mentoring
- Store merchandising
- Recruitment and hiring
- Documentation and reporting
Education
other,other
Work History
["Cashiers"],["First-Line Supervisors of Non-Retail Sales Workers"],["Postal Service Mail Carriers"],["Postal Service Mail Carriers"]
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Store Manager
Canco Petroleum Ltd
01.2023 - Current
Manager in Training
Canco Petroleum Ltd
06.2022 - 12.2022
Letter Carrier
Canada Post
08.2020 - 05.2022
Manager
Fasgas
08.2020 - 12.2021
Letter Carrier
Canada Post
07.2018 - 08.2020
Supervisor
Husky Gas Station
10.2015 - 04.2018
Cashier
Esso Gas Station
08.2014 - 08.2015
Bachelor of Science - Computer & Science Engineering
B.B.S.B.E.C
Associate of Arts -
Alexander College
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