Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Simranjeet Singh Nagi

Brampton,ON

Summary

Passionate and dedicated customer service representative with a proven track record of delivering exceptional support and satisfaction. Eager to leverage my strong interpersonal skills, problem-solving abilities, and empathetic approach to enhance the customer experience. Committed to resolving inquiries, providing accurate information, and building positive relationships. Seeking a part time role where I can contribute my expertise to a team dedicated to exceeding customer expectations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
07.2021 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Ground Staff Member

Indigo Airlines
09.2019 - 01.2021
  • Proficiently handle ticketing and reservation procedures, ensuring accurate and efficient bookings.
  • Accompany clients during airport visits, providing personalized assistance and guidance.
  • Collaborate with the Special Assistance department to cater to the unique needs of passengers with disabilities or special requirements.
  • Demonstrate exceptional verbal and written communication skills when interacting with passengers and colleagues.
  • Maintain a courteous and professional deme
  • anor, creating a positive impression on customers.
  • Exhibit flexibility in work hours, willingly adapting to changing schedules and demands of the airline industry.
  • Willingly commit to working overtime when necessary to accommodate operational requirements.
  • Proactively address and resolve customer service issues, ensuring passenger satisfaction and loyalty.
  • Utilize effective problem-solving skills to handle a wide range of customer inquiries and concerns.
  • Maintain accurate records of flight bookings and cancellations, assisting in data analysis and reporting.
  • Provide timely responses to customer inquiries through online platforms and telephone communication.
  • Ensure that passengers receive prompt and accurate information, enhancing their confidence in our services.

Education

Post-Baccaleurate Diploma - Global Business Management

Loyalist College of Applied Arts And Technology
Toronto, ON
09.2025

Bachelor of Commerce - Commerce And Business Administration

Delhi University
Delhi, India
04.2021

Skills

  • CRM Software
  • Customer Service
  • Communication
  • Problem-Solving
  • Empathy
  • Product Knowledge
  • Active Listening
  • Time Management
  • Teamwork
  • Computer Skills
  • Conflict Resolution
  • Minute Taking

Languages

English
Punjabi
Hindi

Availability

 Monday | After 2:00 PM 

Tuesday | Available all day 

Wednesday | Not Available 

Thursday | Available all day 

Friday | After 03:00 PM 

Saturday | Available all day 

Sunday | Available all day 

Timeline

Customer Service Representative

Concentrix
07.2021 - 07.2023

Ground Staff Member

Indigo Airlines
09.2019 - 01.2021

Post-Baccaleurate Diploma - Global Business Management

Loyalist College of Applied Arts And Technology

Bachelor of Commerce - Commerce And Business Administration

Delhi University

Similar Profiles

CREATE PROFILE
Simranjeet Singh Nagi