Simranjeet Singh Dhaliwal
Brampton,ON
Summary
Customer service professional skilled in maintaining customer satisfaction and contributing to company success. Experienced in managing high volume inbound calls and building strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Twin Brothers Development
Brampton, Ontario
05.2024 - 07.2024
- Delivered exceptional customer service by addressing and resolving customer complaints promptly.
- Provided customers with precise details regarding products and services.
- Utilized survey data to enhance customer service experience based on gathered feedback.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Delivered outstanding customer service resulting in high levels of customer satisfaction.
Kitchen Helper
Tasty Eats
Ludhiana, Punjab
01.2023 - 10.2023
- Unloaded deliveries of food and supplies.
- Organized walk-in coolers and freezers.
- Efficiently prepared banquet tables by arranging tablecloths, napkins, and cutlery alongside china plates.
- Ensured that all temperatures were at proper levels for safe food handling.
- Labeled containers with date before storing food in refrigerators or freezers.
- Assisted chefs in plating dishes for presentation.
- Delivered prepared meals to other departments within the facility or catered events outside the facility.
- Prepared salads, desserts, appetizers and other cold items.
- Cleaned ovens and grills after each use according to established procedures.
- Received incoming food shipments, verifying quantities against invoices.
Education
Bachelor of Arts - Hospitality Services Management
George Brown College
Toronto, ON12-2024
Bachelor of Arts - Business Management
Future Vision Management
Moga12-2022
Skills
- Information Security
- Complaint resolution
- Consultative Sales
- Appointment Scheduling
- Paperwork Processing
- Account updating
- Team Development
- Problem Resolution
- Positive and professional
- Customer Service
Certification
- Certified Forklift Operator (6 Machines + Safety Training)
Licensed to operate a range of forklifts including counterbalance, reach trucks, pallet jacks, cherry pickers, order pickers, and rough terrain forklifts. Comprehensive training in safety protocols, load handling, equipment inspection, and hazard prevention. Proven ability to ensure efficient and secure operations while maintaining strict adherence to OSHA safety standards.
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Affiliations
- Volunteer Work: Participated in community service events, organizing fundraising activities, and supporting local nonprofits.
- Sports Team Participation: Member of Defender Team, demonstrating teamwork, discipline, and commitment.
Timeline
Customer Service Representative
Twin Brothers Development
05.2024 - 07.2024
Kitchen Helper
Tasty Eats
01.2023 - 10.2023
Bachelor of Arts - Hospitality Services Management
George Brown College
Bachelor of Arts - Business Management
Future Vision Management
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