Simranjeet Kaur Tiwana
Brampton,ON
Summary
Hard-working professional with 4+ years of experience and a proven knowledge of customer communications. Aiming to leverage my skills to successfully fill the customer Service role at your company.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Toronto Pearson International Airport (Subway)
Mississauga, ON
08.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Achieved recognition for contribution to store success by optimizing sales.
Supervisor
Subway
Surrey, BC
03.2018 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Set overall vision and provided team leadership.
Sales Associate
National Logistics Services
Mississauga, ON
02.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Data Entry Clerk
Arrow Rogers Workforce
Brampton, ON
02.2017 - 03.2017
- Performing administrative tasks, Responding phone calls or emails, Maintaining an organized filing system, Restocking office supplies, help organize office activities.
- Sorted documents and maintained organized filing process.
- Compiled data and reviewed information for accuracy prior to input.
- Organized, sorted and checked input data against original documents.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Warehouse Associate
National Logistics services
Mississauga, ON
03.2016 - 02.2017
- Inspect merchandise upon delivery :Price change on items :Shipping and receiving the products :Lift and carry merchandises as needed :Inspect merchandise upon delivery to identify any damages :Maintain the work area clean, safe and organized.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Education
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2017
Skills
- Administrative
- Quick Learner
- Adapt at answering telephones
- Directing Team Members
- Employee Coaching and Motivation
- Managing Multiple Priorities
- Inspirational Leadership
- Time Management
- Work Planning and Prioritization
Timeline
Assistant Manager
Toronto Pearson International Airport (Subway)
08.2021 - Current
Supervisor
Subway
03.2018 - 08.2021
Sales Associate
National Logistics Services
02.2017 - 11.2017
Data Entry Clerk
Arrow Rogers Workforce
02.2017 - 03.2017
Warehouse Associate
National Logistics services
03.2016 - 02.2017
High School Diploma -
Sheridan College Institute of Technology And Advanced Learning