Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Simranjeet Kaur

Etobicoke,ON

Summary

Passionate, results-driven sales associate with over three years of experience working in luxury retail environments. Adept at delivering exceptional customer service, maintaining store standards, and driving sales in high-end retail settings. Eager to contribute my expertise in client dealing, brand advocacy, and operational efficiency to the Coach team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Guess Outlet
06.2024 - Current
  • Delivered exceptional customer service, consistently exceeding sales targets and KPIs in a fast-paced luxury retail environment.
  • Built and maintained strong customer relationships through personalized experiences, leading to a 20% increase in repeat clientele.
  • Demonstrated expertise in the brand’s products and helped clients make informed purchasing decisions.
  • Contributed to the achievement of store sales goals by supporting merchandising, restocking, and maintaining store visuals aligned with brand standards.
  • Assisted in training and mentoring new staff members, ensuring adherence to company sales techniques and customer service protocols.
  • Processed customer transactions with accuracy and efficiency, including returns, exchanges, and special orders.

Stock Room Associate

Urban Outfitters, Inc.
05.2022 - 06.2023
  • Inventory Management: Accurately received, processed, and organized incoming merchandise shipments, ensuring proper stock levels and timely availability on the sales floor.
  • Stock Organization: Maintained a neat, efficient, and organized stockroom by categorizing, labeling, and storing merchandise for easy retrieval and optimal space utilization.
  • Stock Replenishment: Assisted in replenishing sales floor stock by moving products from the stockroom, ensuring shelves were always well-stocked and visually appealing.
  • Product Handling: Inspected products upon arrival for damages and discrepancies, reporting issues to management and ensuring returned items were processed in accordance with company standards.
  • Team Collaboration: Worked closely with the sales team and managers to ensure effective stock movement, meet sales demands, and maintain optimal store operations.

Education

Bachelor of Science - Fashion Business Management

Seneca College of Applied Arts And Technology
North York, None
04-2023

Skills

  • Customer engagement: Skilled in building relationships and providing personalized services to ensure customer satisfaction and loyalty
  • Product Knowledge: Deep understanding of luxury products, including leather goods, handbags, and accessories
  • Sales techniques: expertise in upselling, cross-selling, and meeting or exceeding sales targets in high-end retail
  • POS Systems and Transactions: Proficient in operating POS systems, processing payments, and handling customer inquiries effectively inquiries effectively
  • Visual Merchandising: Strong ability to maintain attractive product displays that align with brand guidelines
  • Team Collaboration: Experienced in working as part of a team to achieve store goals and ensure efficient store operations
  • Time Management: Able to prioritize tasks effectively to maintain high standards of service while meeting sales targets

Certification

  • Sales Excellence Certification – [2024]
  • Customer Service Training – [2023]

Timeline

Lead Sales Associate

Guess Outlet
06.2024 - Current

Stock Room Associate

Urban Outfitters, Inc.
05.2022 - 06.2023

Bachelor of Science - Fashion Business Management

Seneca College of Applied Arts And Technology

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