SIMRANJEET KAUR
Surrey,BC
Summary
As an accomplished professional with a strong background in managing large volumes of information and optimizing operational processes, I bring valuable expertise to the role of a Senior Agent in the Walmart chat process. My proactive approach to problemsolving and commitment to delivering exceptional customer service make me a strategic asset in driving efficiency and enhancing the overall customer experience within Walmart's chat support operations
Overview
6
6
years of professional experience
Work History
Customer Service Associate
DanCentre
Noida, Uttar Pradesh
04.2024 - Current
- Provide exceptional customer service by assisting clients with inquiries, class registrations, and payment processing.
- Handle customer concerns and resolve issues efficiently to enhance client satisfaction and retention.
- Collaborate with team members to improve service processes, and enhance the overall customer experience.
- Collaborate with the management team to improve operational efficiency and streamline customer service processes.
Quality Manager
IQOR PVT LTD.
Noida, Uttar Pradesh
09.2023 - 03.2024
- Lead and mentor a team of agents in Walmart's processes.
- Analyze data, and identify trends for process optimization.
- Develop and implement strategies to improve operational efficiency.
- Act as a point of contact for escalations and issue resolutions.
- Collaborate with cross-functional teams for operational excellence.
- Monitor and track key performance indicators (KPIs) for improvement.
- Prepare reports and recommendations for senior management.
Marketing Manager
NOVELTY CORNER
FARIDABAD, Haryana
08.2019 - 08.2023
- Collaborate with design and production teams to align marketing efforts with product offerings.
- Develop and execute marketing strategies for fabric products.
- Conduct market research to identify trends and preferences.
Education
Associate of Arts -
University Of DELHI
Delhi01-2020
High School Diploma -
St. Josephs Convent School
FaridabadSkills
- Curriculum development
- Communication skills
- Professional development
- Chat platform proficiency
- Typing speed and accuracy Customer service skills
- Presentation and communication skills Management and Coordination Customer care Sales and Negotiations
Timeline
Customer Service Associate
DanCentre
04.2024 - Current
Quality Manager
IQOR PVT LTD.
09.2023 - 03.2024
Marketing Manager
NOVELTY CORNER
08.2019 - 08.2023
Associate of Arts -
University Of DELHI
High School Diploma -
St. Josephs Convent School
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