Simranjeet Pandher

Accomplished Sales and Customer Service Agent with a demonstrated history of delivering outstanding service and exceeding sales targets in dynamic retail environments. Proficient in building rapport with diverse clientele, resolving issues promptly, and utilizing persuasive communication to drive revenue growth. Adept at leveraging product knowledge to provide tailored solutions and enhance the overall customer experience. Seeking to further leverage these skills and experiences to contribute to a customer-focused team and drive organizational success.

• Digital Engagement Team Member

Implemented digital engagement techniques resulting in increased customer interaction and brand visibility. Alignment of digital engagement results with broader business objectives such as market expansion, or increased brand equity.

• Floor Support

Provided efficient and effective chat support, addressing inquiries and resolving issues promptly. Collaborating with colleagues and sharing expertise, experiences, and best practices. Helping others learn and solve problems efficiently. Creating an environment where team members feel comfortable seeking guidance from each other.

• Peer to Peer Coach

Provided guidance and coaching to fellow team member, shared best practices and strategies for effective sales and customer service. Conducted coaching sessions, discussed what's working well and what could be improved for better outcomes. Effective communication is an ability to coach to improvement and monitor progress.

• Grid Check Team Member

Conducted thorough grid checks to help identify discrepancies, inaccuracies, or areas where premiums might be leaking due to errors. Collaborated with team members to implement corrective measures to improve customer experience, and help peers grow their knowledge.

Available upon a request.