Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
References
Timeline
Generic

Simranjeet Pandher

Delta,BC

Summary

Accomplished Sales and Customer Service Agent with a demonstrated history of delivering outstanding service and exceeding sales targets in dynamic retail environments. Proficient in building rapport with diverse clientele, resolving issues promptly, and utilizing persuasive communication to drive revenue growth. Adept at leveraging product knowledge to provide tailored solutions and enhance the overall customer experience. Seeking to further leverage these skills and experiences to contribute to a customer-focused team and drive organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Expert Sales and Customer Service Agent

belairdirect
2022.04 - Current
  • Working as a Licensed Insurance Sales Agent for BC and AB.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Achieved and exceeded sales targets through proactive selling and product knowledge.
  • Implemented effective sales strategies resulting in increased customer retention by improving satisfaction.
  • Encourage and assist clients to use the company's digital tools.

Assistant Manager

7 Eleven
2017.11 - 2022.04
  • Demonstrated product features, handled transactions, and maintained a clean and organized sales floor.
  • Assisted in achieving an increase in monthly sales through upselling and cross-selling techniques.
  • Create and manage schedules of the staff.
  • Delivered in-depth training to workers and customer facing roles to promote strong team performance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance Maintained current knowledge of store promotions and highlighted sales to customers.
  • Determine staffing requirements and hire or oversee hiring of staff.

PC Financial Sales Representative

JW Research
2019.04 - 2020.06
  • Provided personalized financial guidance to customers, offering banking and financial products that best suited their needs.
  • Open new personal and non-personal accounts, and provide access to online banking services.
  • Met and exceeded sales targets through effective relationship building and upselling/cross-selling financial services.
  • Resolved customer inquiries and concerns regarding financial products, ensuring high levels of customer satisfaction.
  • Conducted financial consultations to assess customer goals and recommended suitable financial solutions.

Sandwich Artist

Subway
2017.03 - 2017.11
  • Provided excellent customer service by preparing and serving food according to Subway standards.
  • Demonstrated efficiency in managing food preparation, maintaining cleanliness, and adhering to safety protocols.
  • Handled cash transactions and operated the register effectively, ensuring accuracy in sales and inventory management.
  • Collaborated with team members to maintain a positive and efficient work environment.

Education

Diploma - General Education

Langara College
Vancouver, BC
01.2019

Skills

  • Point of Sale (POS) Systems
  • Customer Relationship Management (CRM) Software, Contact 360, CPL
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Salesforce
  • Data Entry and Management
  • Effective Communication
  • Customer Relationship Management
  • Problem-Solving
  • Team Collaboration
  • Adaptability
  • Time Management

Certification

General Insurance Level 1 for AB and BC

Projects

  • Digital Engagement Team Member

Implemented digital engagement techniques resulting in increased customer interaction and brand visibility. Alignment of digital engagement results with broader business objectives such as market expansion, or increased brand equity.

  • Floor Support

Provided efficient and effective chat support, addressing inquiries and resolving issues promptly. Collaborating with colleagues and sharing expertise, experiences, and best practices. Helping others learn and solve problems efficiently. Creating an environment where team members feel comfortable seeking guidance from each other.

  • Peer to Peer Coach

Provided guidance and coaching to fellow team member, shared best practices and strategies for effective sales and customer service. Conducted coaching sessions, discussed what's working well and what could be improved for better outcomes. Effective communication is an ability to coach to improvement and monitor progress.

  • Grid Check Team Member

Conducted thorough grid checks to help identify discrepancies, inaccuracies, or areas where premiums might be leaking due to errors. Collaborated with team members to implement corrective measures to improve customer experience, and help peers grow their knowledge.

References

Available upon a request.

Timeline

Expert Sales and Customer Service Agent

belairdirect
2022.04 - Current

PC Financial Sales Representative

JW Research
2019.04 - 2020.06

Assistant Manager

7 Eleven
2017.11 - 2022.04

Sandwich Artist

Subway
2017.03 - 2017.11

Diploma - General Education

Langara College
General Insurance Level 1 for AB and BC
Simranjeet Pandher