Simranjeet Kaur
Brampton,ON
Summary
Results-driven professional with experience in customer service and record management, focused on enhancing satisfaction and operational efficiency. Skilled security professional in monitoring safety protocols and managing crowd control, ensuring a secure environment. Detail-oriented warehouse worker with expertise in inventory management and team collaboration, operating equipment safely and streamlining order fulfillment processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Canadian Tire
Bolton, Ontario
05.2024 - 11.2024
- Operated walkie stacker to transport goods within warehouse environment.
- Maintained accurate inventory by scanning and labeling products efficiently.
- Collaborated with team members to ensure timely order fulfillment and delivery.
- Adhered to safety guidelines while managing equipment and materials daily.
- Operated standard warehouse equipment, assisting with loading and unloading of deliveries.
- Kept track of inventory levels of spare parts and batteries for radios.
- Supported troubleshooting efforts for walkie talkies to maintain communication efficiency.
- Noted and recorded receipt of materials on drivers' paperwork.
Customer Service Representative
Io Solutions Contact
Charlottetown, Prince Edward Island
01.2023 - 04.2024
- Assisted customers with inquiries and resolved issues effectively.
- Handled incoming calls and addressed customer concerns promptly.
- Educated customers on account features and benefits to enhance their understanding and satisfaction.
- Documented customer interactions accurately in the database.
- Utilized call center software to manage customer interactions efficiently.
- Resolved issues by providing appropriate solutions and follow-ups.
- Answered incoming calls, delivering professional and knowledgeable service to ensure positive customer experiences.
- Surpassed sales goals by implementing targeted marketing strategies that resonated with customers.
Security Officer
Gardaworld
Mississauga, Ontario
09.2021 - 11.2022
- Monitored security systems to maintain optimal operation of surveillance equipment, enhancing overall facility security.
- Investigated suspicious persons or vehicles on the premises and contacted appropriate authorities.
- Assisted with crowd control during large events held at the facility.
- Prepared detailed reports on daily activities and unusual occurrences to inform management and support security strategies.
- Reported safety hazards to management for prompt remediation.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
Security Guard
Paragon Security
Mississauga, Ontario
06.2021 - 10.2021
- Conducted health screenings for individuals entering facilities.
- Administered temperature checks using infrared thermometers.
- Reviewed and documented screening results to ensure compliance with health protocols.
- Responded promptly to public inquiries about testing sites and services, providing clear information and guidance.
- Maintained patient records and vaccination logs, supporting efficient tracking and management of vaccination efforts.
- Collaborated with healthcare teams to ensure smooth vaccination processes.
Order Packer
Under Armour
Brampton, Ontario
09.2020 - 05.2021
- Packed customer orders accurately following Under Armour's quality standards.
- Organized products within warehouse to enhance packing efficiency.
- Maintained cleanliness and safety of work area to meet compliance standards.
- Utilized packing materials to ensure product protection during transit.
Education
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2021
Skills
- Shipping documentation
- Call handling techniques
- Call management
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Report writing
- Report preparation
- Critical thinking aptitude
- Relationship management
- Account management
- Sales strategy
- Sales closing
- Client communication
Certification
First Aid and CPR Training
Timeline
Warehouse Worker
Canadian Tire
05.2024 - 11.2024
Customer Service Representative
Io Solutions Contact
01.2023 - 04.2024
Security Officer
Gardaworld
09.2021 - 11.2022
Security Guard
Paragon Security
06.2021 - 10.2021
Order Packer
Under Armour
09.2020 - 05.2021
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning