Simranjeet Kaur
Team Leader
Calgary,AB
Summary
Dedicated professional with a strong background in guest services and operational efficiency. Skilled in building professional relationships and implementing feedback systems to drive continuous improvement. Ready to leverage strategic issue analysis to enhance guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
McDonald's
Calgary, AB
04.2025 - Current
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Trained new employees on procedures, maintaining consistency in service quality and efficiency.
- Coordinated shift schedules to optimize staff coverage during peak hours and minimize wait times.
- Monitored inventory levels and placed orders to prevent shortages of essential supplies.
Guest Experience Leader
McDonald's
Scarborough, ON
10.2022 - 12.2024
- Enhanced guest satisfaction through personalized service and attention to detail.
- Trained and mentored team members on customer engagement best practices.
- Streamlined operational processes to improve service delivery efficiency.
- Implemented feedback systems to gather guest insights and drive improvements.
Front Desk Associate
Centennial College - Progress Campus
Scarborough, ON
01.2024 - 04.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted students and visitors with inquiries, providing accurate information and support.
- Coordinated appointment scheduling for faculty and staff to optimize office efficiency.
- Maintained organized records of student interactions and service requests for improved tracking.
Guest Relations Coordinator
Dream Chaser Institute
Fatehgarh Sahib
12.2020 - 08.2022
- Coordinated guest services to enhance visitor satisfaction and streamline communication processes.
- Managed daily inquiries, providing timely and accurate information to guests regarding programs and events.
- Developed and implemented training materials for new staff on customer service best practices.
- Facilitated conflict resolution by addressing guest concerns promptly and effectively, ensuring positive experiences.
Education
Certificate - Dispatch And Logistics Support
Canadian Fleet Masters
Calgary, AB10-2025
High School Diploma -
Centennial College
Scarborough04-2024
Skills
- Cross-functional teamwork
- Strategic issue analysis
- Attention to detail
- Team morale enhancement
- Work Planning and Prioritization
- Building professional relationships
- Technical support operations
- Verbal and written communication
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Certification
- Truck Dispatch & Freight Brokerage Training - 60 Hours
Timeline
Team Leader
McDonald's
04.2025 - Current
Front Desk Associate
Centennial College - Progress Campus
01.2024 - 04.2024
Guest Experience Leader
McDonald's
10.2022 - 12.2024
Guest Relations Coordinator
Dream Chaser Institute
12.2020 - 08.2022
Certificate - Dispatch And Logistics Support
Canadian Fleet Masters
High School Diploma -
Centennial College