Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic

Simranjeet Kaur

Calgary,Canada

Summary

Dynamic professional with a proven track record at Hertz Car Rentals, excelling in customer service and conflict resolution. Skilled in child supervision and behavior management, I foster positive relationships with families while enhancing teamwork and communication. Multilingual and CPR certified, I am dedicated to creating safe, engaging environments for children.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Child Care Volunteer / Assistant

Child Care Volunteer / Assistant
Calgary, Canada
01.2022 - Current
  • Supervised and cared for children ages 2–10 in home and group settings.
  • Organized creative play, educational, and social activities to encourage learning and development.
  • Assisted with meal preparation, snack routines, and safe hygiene practices.
  • Supported positive behavior management using patience and encouragement.
  • Built trusting relationships with children and parents through consistent communication and care.

Customer Service Sales Representative

Hertz Car Rentals
Calgary, Canada
08.2022 - Current
  • Delivered excellent customer service and problem-solving in a fast-paced environment.
  • Trained and mentored new hires, enhancing teamwork and efficiency.
  • Strengthened communication and conflict resolution skills, directly transferable to working with children and families.

Sales Team Lead

Neo Financial
Calgary, Canada
03.2022 - 02.2024
  • Directed a team to exceed sales targets through coaching and motivation.
  • Developed strong relationship-building skills applicable to family engagement in childcare settings.

Team Leader

Woolworths Supermarket
Queenstown, New Zealand
12.2019 - 12.2022
  • Supervised staff and ensured service quality while resolving customer issues with empathy and patience.

Duty Manager

The Coffee Club
Queenstown, New Zealand
02.2020 - 01.2021
  • Led daily operations, including scheduling and safety compliance.
  • Strengthened leadership and organizational skills relevant to supervising children and maintaining safe environments.

Education

Postgraduate Diploma - Hospitality Management

SAIT
Calgary, AB
01.2023

Diploma - Hospitality Management

Institute of Applied Learning
Auckland, NZ
01.2017

Skills

  • Child Supervision & Safety Practices
  • Early Learning & Activity Planning
  • CPR & First Aid Trained
  • Behavior Management & Positive Reinforcement
  • Parent Communication & Relationship Building
  • Patience
  • Empathy
  • Conflict Resolution
  • Teamwork
  • Collaboration
  • Multilingual – English
  • Punjabi
  • Hindi
  • Customer relationship management
  • Conflict resolution
  • Sales strategies
  • Team leadership
  • Training and mentoring
  • Process improvement
  • Performance metrics
  • Inventory management
  • Data entry accuracy

Certification

  • Government of Alberta – Level 1 Early Childhood Educator Certificate
  • CPR & First Aid Certification
  • ProServe Certification – Alberta
  • Food Safety & Handling Certificate

Languages

  • English – Fluent
  • Punjabi – Fluent
  • Hindi – Fluent

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

References

References available upon request.

Timeline

Customer Service Sales Representative

Hertz Car Rentals
08.2022 - Current

Sales Team Lead

Neo Financial
03.2022 - 02.2024

Child Care Volunteer / Assistant

Child Care Volunteer / Assistant
01.2022 - Current

Duty Manager

The Coffee Club
02.2020 - 01.2021

Team Leader

Woolworths Supermarket
12.2019 - 12.2022

Postgraduate Diploma - Hospitality Management

SAIT

Diploma - Hospitality Management

Institute of Applied Learning

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