Summary
Overview
Work History
Education
Skills
Certification
COMMUNICATION
KEY RESPONSIBILITIES
LEADERSHIP
Computer and technology knowledge
STATUS IN CANADA AND AVAILABILITY
Timeline
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SIMRANJEET KAUR

Brampton,Ontario

Summary

I am a motivated and detail-oriented logistics professional with over 3 years of experience in warehouse operations and customer service. Proven leadership skills in managing teams, improving operational efficiency, and delivering excellent customer service, and seeking to contribute to DSV’s warehouse team as a Team Lead or Customer Service Agent to support seamless operations and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Guard / Customer Service Support

Sheridan College HMC Campus
08.2022 - 07.2024
  • Monitored facility access, responded to security incidents, and ensured compliance with safety regulations across campus.
  • Acted as the first point of contact for students, staff, and visitors — providing accurate information and professional assistance.
  • Logged visitor entries, maintained detailed security reports, and monitored CCTV surveillance.
  • Handled student complaints and concerns with empathy, escalating issues appropriately.
  • Collaborated with campus departments to support event coordination and emergency preparedness.
  • Fostered a safe, welcoming, and respectful environment through excellent communication and conflict resolution skills.
  • Monitored campus premises to ensure safety and security of students, staff, and property.

Warehouse Team Lead

Metro logistics ZARA warehouse
03.2020 - 10.2023
  • Lead a team of warehouse operators to achieve daily operational targets and maintain high standards of safety and efficiency.
  • Assisted in labour planning and scheduling to optimize workforce allocation.
  • Implemented continuous improvement initiatives to enhance warehouse processes and increase productivity.
  • Maintained 5S workplace organization ensuring a clean and efficient environment.
  • Communicated regularly with team members to clarify priorities, set targets, and monitor progress.
  • Ensured strict compliance with health and safety protocols, reducing workplace incidents.
  • Coordinated with customers, suppliers, and transport companies to facilitate timely deliveries and resolve issues.
  • Generated reports and operational statistics for management review.
  • Monitor industry trends, regulatory changes, and best practices in customs operations to inform the project.

Education

Diploma - Supply Chain Management

Mohawk College
Mississauga, ON
04.2024

Diploma - Human Resources Management

Hanson College
Brampton, ON
04.2022

Graduation - Bachelor of Computer Applications

Guru Nanak Dev University
Punjab,India
04.2019

Skills

  • Warehouse Management System (WMS) proficiency
  • Strong leadership and team management capabilities
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Data entry and inventory management expertise
  • Analytical and problem-solving skills
  • Time management and ability to work efficiently in fast-paced environments
  • Commitment to safety standards and continuous improvement
  • Basic knowledge of CargoWrite

Certification

  • Workplace Safety Training
  • First Aid / CPR and AED
  • Security guard

COMMUNICATION

Able to speak English, Hindi, and Punjabi

KEY RESPONSIBILITIES

Planning and delivering effective instruction across various subjects and grade levels, assessing and monitoring progress, and providing individualized support and intervention to meet diverse learner needs. Collaborating with colleagues and stakeholders to promote student achievement and foster a positive learning environment.

LEADERSHIP

As a leader, I create a supportive and positive environment that encourages teamwork, accountability, and growth. I manage resources effectively, motivate team members, and guide them toward achieving collective goals while fostering a culture of continuous improvement.

Computer and technology knowledge

  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • SAP
  • Di-Central and ASN
  • Handel Blueprint
  • Chep
  • Proforma Invoice
  • Google Docs
  • Troubleshooting

STATUS IN CANADA AND AVAILABILITY

Work permit holder and available full-time.

Timeline

Security Guard / Customer Service Support

Sheridan College HMC Campus
08.2022 - 07.2024

Warehouse Team Lead

Metro logistics ZARA warehouse
03.2020 - 10.2023

Diploma - Supply Chain Management

Mohawk College

Diploma - Human Resources Management

Hanson College

Graduation - Bachelor of Computer Applications

Guru Nanak Dev University

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SIMRANJEET KAUR