Simranjeet Kaur
CALGARY,Alberta
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
2
2
years of professional experience
Work History
Customer Service Associate/Barista
The BTS
12.2024 - 05.2025
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Increased sales by 25% in 4 months
Sales Promoter and Social Media Handler
Hashtag
09.2023 - 06.2024
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Requested contact information from potential customers to provide additional information.
Customer Service Associate
Hungry Point
05.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - Information Technology And Computing
Southern Alberta Institute of Technology
Calgary, AB12-2026
Skills
- Customer service expertise
- Customer engagement
- Troubleshooting expertise
- Skilled public speaker
- Cross-functional collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Timeline
Customer Service Associate/Barista
The BTS
12.2024 - 05.2025
Sales Promoter and Social Media Handler
Hashtag
09.2023 - 06.2024
Customer Service Associate
Hungry Point
05.2023 - 09.2023
Diploma - Information Technology And Computing
Southern Alberta Institute of Technology
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