Simranjeet Kaur
BRAMPTON
Summary
Dynamic team leader with a proven track record at Macdonals, excelling in conflict resolution and staff training. Empowered team members through effective delegation and coaching, fostering a collaborative environment. Adept at project planning and goal setting, ensuring successful outcomes while maintaining attention to detail and promoting a positive workplace culture.
Overview
5
5
years of professional experience
Work History
Team Leader
Macdonals
08.2023 - 04.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Created and managed project plans, timelines and budgets.
IELTS Tutor
New Webberz Academy
07.2020 - 12.2020
- Guided students through intensive listening exercises designed to sharpen their auditory comprehension abilities.
- Assisted non-native speakers in mastering English pronunciation and intonation, boosting their speaking test scores.
- Conducted mock examinations under realistic conditions, preparing students for the actual testing experience.
- Established strong relationships with students by demonstrating empathy and understanding of their personal goals and aspirations.
- Oversaw class of students in absence of instructor.
- Assisted students in developing study skills and strategies.
Receptionist
La Roma Pizzeria
01.2020 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Diploma in Business
Niagara College
Toronto, ON08-2024
Skills
- Problem-solving
- Attention to detail
- Team supervision
- Staff training
- Work planning
- Goal setting
- Conflict resolution
- Coaching
- Cash handling
- Shift scheduling
- Leadership
- Teamwork and collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Leader
Macdonals
08.2023 - 04.2025
IELTS Tutor
New Webberz Academy
07.2020 - 12.2020
Receptionist
La Roma Pizzeria
01.2020 - 05.2020
Diploma in Business
Niagara College
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