Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simranjeet Kaur

Mississauga

Summary

Dynamic customer service professional with a proven track record at TSC Rogers, adept at conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and efficient call management. Skilled in data entry and Microsoft Excel, consistently improving operational efficiency and user experience.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TSC Rogers
03.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Administration Assistant

Crew Chief
06.2019 - 02.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Executed record filing system to improve document organization and management.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Recorded expenses and maintained accounting records.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.

Administrative Clerk

Indigo Airlines
07.2017 - 02.2019
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

Education

High School Diploma -

Toronto School of Management
05-2020

Master of Science - Master In Computer Application

Haryana Institute of Information Technology
Ambala City, Haryana, India
08-2018

Bachelor of Science - General Science

DAV College (Lahore)
Ambala City, Haryana, India
08-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Product knowledge
  • Call management
  • Paperwork processing
  • Administrative support
  • Microsoft PowerPoint

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

TSC Rogers
03.2021 - Current

Administration Assistant

Crew Chief
06.2019 - 02.2021

Administrative Clerk

Indigo Airlines
07.2017 - 02.2019

High School Diploma -

Toronto School of Management

Master of Science - Master In Computer Application

Haryana Institute of Information Technology

Bachelor of Science - General Science

DAV College (Lahore)

Similar Profiles

CREATE PROFILE
Simranjeet Kaur