Simranjeet Kaur
Calgary,Canada
Summary
Results-driven laboratory professional prepared for impactful contributions in medical laboratory settings. Skilled in specimen analysis, quality control, and laboratory safety protocols. Strong focus on collaboration and adaptability, ensuring reliable and efficient support within dynamic environments. Known for precision, problem-solving abilities, and maintaining high standards in all tasks.
Overview
9
9
years of professional experience
Work History
Medical Laboratory Assistant (Practicum)
Alberta Precision Labs
03.2025 - Current
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Performed venipunctures on various sites
- Specimen processing and handling and preparation for transport
- Performed specialty tests including tolerance tests as well as ECG’s using Telemed
Medical Laboratory Assistant
ABES
11.2024 - 02.2025
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Increased lab productivity by effectively prioritizing tasks and completing them within designated timeframes.
- Performed venipunctures on various sites
- Centrifuging and aliquoting
- Specimen processing and handling and preparation for transport
- Performed specialty tests including tolerance tests as well as ECG’s using Telemed
Restaurant Manager
Yummy Indian Cuisine
02.2023 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Customer Service Associate
Walmart
04.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Food Server
Indian Pan Flame Restaurant
11.2020 - 01.2021
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Elevated customer satisfaction through followup and enthusiastic customer service
Health Care Aide
Vittorio Emanuele
06.2018 - 12.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Maintained clean, safe and well-organized patient environment
- Reduced patient anxiety through effective communication and active listening skills.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Airline Customer Service Agent
Alitalia Airline
01.2016 - 04.2017
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Maintained energy and enthusiasm in fast-paced environment
Education
High School Diploma -
ALESANDRO CASALI
DIPLOMA - HEALTH CARE AID
ENAIP
Diploma - Medical Laboratory Assistant
ABES
Calgary, AB03-2025
Skills
- Strong communication and interpersonal skills
- Excellent customer service and phlebotomy skills
- Ability to work independently and as a team while performing at a high level of productivity
- Centrifugation techniques
- Quality control procedures
- Proficient in data entry, use of telemed
- Patient confidentiality
- problem solving skills
- Fluent in English, Italian, Punjabi and Hindi
Timeline
Medical Laboratory Assistant (Practicum)
Alberta Precision Labs
03.2025 - Current
Medical Laboratory Assistant
ABES
11.2024 - 02.2025
Restaurant Manager
Yummy Indian Cuisine
02.2023 - 09.2024
Customer Service Associate
Walmart
04.2022 - 10.2022
Food Server
Indian Pan Flame Restaurant
11.2020 - 01.2021
Health Care Aide
Vittorio Emanuele
06.2018 - 12.2020
Airline Customer Service Agent
Alitalia Airline
01.2016 - 04.2017
DIPLOMA - HEALTH CARE AID
ENAIP
High School Diploma -
ALESANDRO CASALI
Diploma - Medical Laboratory Assistant
ABES
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