Simranjeet Kaur
Brampton
Summary
Results-driven Relationship Manager with a proven track record at Axis Bank, achieving 85% of sales targets through strategic customer relationship management and financial expertise. Exceptional communication skills and advanced proficiency in CRM software have facilitated effective complaint resolution and improved team productivity.
Overview
6
6
years of professional experience
Work History
Academy Manager
Imperial9 Immigration Consultant
04.2022 - 08.2024
- Supervise and manage the administrative staff of the academy and allocate daily tasks as required
- Evaluate staff performance as per company policies and procedures and take appropriate actions when necessary
- Facilitate communication between clients and our in-house team; attend in-person clients, ensure that all inquiries and calls are addressed with the best practices by the concerned departments
- Respond to employee and customer complaints and resolve them efficiently
- Ensuring effective communication within the department by facilitating the distribution of physical and electronic correspondence
Relationship Manager
Axis Bank
07.2018 - 03.2022
- Deliver personalized service to customers by addressing inquiries, resolving complaints, and recommending suitable banking solutions
- Manage a high volume of daily transactions, including deposits, withdrawals, and account transfers, ensuring accuracy and compliance
- Assist customers in setting up new accounts, credit cards, and online banking profiles
- Proactively identify customer needs and promote relevant bank products, achieving 85% or sales target
- Maintain up-to-date knowledge of bank policies, products, and services to provide accurate information
- Responded to customer inquiries via phone and email, providing timely and effective solutions to issues
- Supported clients with loan applications and documentation, ensuring adherence to regulatory requirements
- Collaborated with team members to enhance branch operational efficiency and customer satisfaction scores by 15%
- Conducted periodic account reviews to ensure compliance and identify opportunities for value-added services
Education
Post Graduate Diploma - Marketing Management
IGNOU
Bachelor of Commerce -
Kurukshetra University
05.2018
Skills
- Customer Relationship Management
- Strong Communication Skills
- Cross-Selling Products of bank
- Financial Transactions and Cash Handling
- Banking Compliance and Risk Management
- Multitasking in High-Pressure Environments
- Proficiency in CRM and MS Office Suite
- Problem Resolution
- Complaint Handling
Accomplishments
- Increased customer satisfaction scores by 45% through innovative service initiatives.
- Exceeded cross-selling targets by 15%, contributing to branch revenue growth.
- Recognized as Employee of the Month for outstanding customer service.
Languages
Fluent in English
Hindi
Punjabi
Timeline
Academy Manager
Imperial9 Immigration Consultant
04.2022 - 08.2024
Relationship Manager
Axis Bank
07.2018 - 03.2022
Bachelor of Commerce -
Kurukshetra University
Post Graduate Diploma - Marketing Management
IGNOU
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