Simran Jeet Kaur
Brampton,Ontario,Ontario
Summary
Dynamic professional with a proven track record at National Fitness Gym and Training Center, excelling in customer service and team collaboration. Skilled in cash handling and problem-solving, I significantly enhanced the check-in process and office workflow. Expert in fostering positive customer relationships and driving team performance, consistently achieving and surpassing sales goals.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
National Fitness Gym and Training Center
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Team Leader
Little Caesars Pizza
12.2023 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Sales Associate Team Leader
Shoppers Drug Mart
09.2023 - 12.2023
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Education
Bachelor Of Business Administration And Management - Project Management
Yorkville University
Vaughan, ON03.2027
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Scheduling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Timeline
Front Desk Receptionist
National Fitness Gym and Training Center
06.2024 - Current
Team Leader
Little Caesars Pizza
12.2023 - 06.2024
Sales Associate Team Leader
Shoppers Drug Mart
09.2023 - 12.2023
Bachelor Of Business Administration And Management - Project Management
Yorkville University
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