Simranjeet Kaur
Winnipeg,Canada
Summary
University Graduate with strong communication and customer service skills. Formal training in customer service with comprehensive experience in MS office to achieve day to day business goals and optimise workflows. Efficiency-driven professional with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers, and customers. Smoothly coordinate teams and supplies to accomplish daily office goals.
Overview
6
6
years of professional experience
Work History
Office Administrator
Greenline truck and trailer services
Winnipeg , Manitoba
2024.01 - Current
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Prepared monthly reports on payroll costs for management review.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Conducted audits to ensure accuracy of payroll data.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Resolved discrepancies between payroll records and employee inquiries.
- Updated employee profiles with changes in job titles or salaries as required.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Tracked vacation accruals and sick leave balances for all employees.
Customer Service Representative
Gatestone
Winnipeg , Manitoba
2023.08 - 2024.05
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
TTEC
Winnipeg , Manitoba
2022.07 - 2023.12
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Access Research Inc.
Montreal , Canada
2019.12 - 2021.11
- Collaborate with team members to achieve a higher customer success rate
- Conducting surveys with different people each time
- Collecting accurate information and keeping a record
- Represent company to build better and long term relations with clients.
Computer Teacher
Gurukul School
Muktsar Sahib , India
2018.11 - 2019.08
- Enhance learning abilities and good habits in children
- Communicate with parents about students' progress and development
- Maintain classroom records, cleanliness, and orderliness
- Ensure a safe learning environment in the classroom
- Inculcate healthy habits and discipline in children
- Plan, develop, and implement appropriate curriculum.
Education
Programming and Web Technologies -
Institut supérieur d'informatique
Montreal, QC09.2021
GED -
Kaayu Technologies
Montreal, QC2021-09
Bachelors of computer science and Engineering (4-year) -
Guru Kashi University
Bathinda, India07.2018
Skills
- MS Excel
- MS Word
- MS Outlook
- Process management
- Customer service
- Organization and delegation
- Forward planning and strategic thinking
- Commercial awareness
- Team leadership
- Detail oriented
- Scheduling
- Payroll Administration
- Database entry
- Report Preparation
- Word Processing
- Staff Management
Languages
- English, Full Professional Proficiency
- Punjabi, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Hobbies and Interests
- Reading
- Travelling
Projects
Online Training Placement and Management System, 06/2015, 08/2015, I took 45 days industrial training in PHP, MYSQL. I worked on the Project Online Training Placement and Management System. I learnt so many things like., preparation for interview, how to present and make good conversation. It can help us by providing a better way to make a placement process less complex and effective. Website Formation, 02/2018, 07/2018, I took six month training on Programming languages such as HTML, CSS, PHP, MYSQL. These languages are very important to learn if we want to create website. In this training, I worked on website-making in which I learnt how to create buttons, give colour, give size, align the words and give length of characters and many more.
Timeline
Office Administrator
Greenline truck and trailer services
2024.01 - Current
Customer Service Representative
Gatestone
2023.08 - 2024.05
Customer Service Representative
TTEC
2022.07 - 2023.12
Customer Service Representative
Access Research Inc.
2019.12 - 2021.11
Computer Teacher
Gurukul School
2018.11 - 2019.08
Programming and Web Technologies -
Institut supérieur d'informatique
GED -
Kaayu Technologies
Bachelors of computer science and Engineering (4-year) -
Guru Kashi University
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