Simranjeet Kaur
Winnipeg,Canada
Summary
Engaged Guest Services Manager with success at leading a team, increasing profits and efficiency and remaining calm and collected in high-demand, high-stress situations. Adept at creative methods for problem solving and effective, constructive criticism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Manager
Canad Inns
Winnipeg, MB
01.2024 - Current
- Ensured guests received excellent service by developing and maintaining positive relationships with customers.
- Monitored customer satisfaction levels through surveys, guest comments and feedback.
- Organized and supervised the daily activities of front desk staff to ensure efficient operations.
- Performed various administrative tasks such as updating databases, preparing reports and responding to emails.
- Created weekly schedules for front desk staff in accordance with occupancy rates.
- Developed and implemented policies related to customer service standards and procedures.
- Conducted regular meetings with front desk staff to discuss performance goals, new initiatives and areas of improvement.
- Established clear policies for concierge, front desk and guest relations team members.
Guest Services Supervisor
Canad Inns Fort Garry
Winnipeg, Manitoba
12.2022 - 01.2024
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to help manager determine room pricing and availability
- Responded to and resolved guest issues or complaints
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Guest Service Agent
Canad Inns Fort Garry
Winnipeg, Manitoba
01.2022 - 12.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed guest check-in and check-out procedures, reservations and payments
- Corrected guest issues promptly with knowledgeable and friendly service.
Night Auditor
Canad Inns Fort Garry
Winnipeg, Manitoba
11.2021 - 12.2021
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Cashier
Red River Co, Op
Winnipeg, Manitoba
05.2021 - 11.2021
- Helped customers find specific products, answered questions and offered product advising
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Hotel And Hospitality Services -
Manitoba Institute Of Trades And Technology
Skills
- Relationship building
- Computer skills
- Reliable and trustworthy
- Guest amenities
- Conflict and issue documentation
- Team building and supervision
- Keenness of insight
- Administrative skills
- Conflict management
- Listening skills
- Training and mentoring
- Effective planning
- Marketing
- Administrative Skills
- Customer Relationship Management
- Front Desk Management
- Customer Service Standards
- Satisfaction Scoring Systems
- Team Management
- Operations Management
Certification
- Currently working on (Harmonized Life License Qualification Program) license.
- Business Etiquette- Phone, Email and Text.
- Listening to Customers.
- Phone-based customer service.
- Working with upset customers.
Timeline
Guest Services Manager
Canad Inns
01.2024 - Current
Guest Services Supervisor
Canad Inns Fort Garry
12.2022 - 01.2024
Guest Service Agent
Canad Inns Fort Garry
01.2022 - 12.2022
Night Auditor
Canad Inns Fort Garry
11.2021 - 12.2021
Cashier
Red River Co, Op
05.2021 - 11.2021
Hotel And Hospitality Services -
Manitoba Institute Of Trades And Technology
- Currently working on (Harmonized Life License Qualification Program) license.
- Business Etiquette- Phone, Email and Text.
- Listening to Customers.
- Phone-based customer service.
- Working with upset customers.
Similar Profiles
Valeriia MomotValeriia Momot
Room Attendant at Canad InnsRoom Attendant at Canad Inns
Bailey Chartrand-TaitBailey Chartrand-Tait
Server/Bartender at Canad Inns - AaltosServer/Bartender at Canad Inns - Aaltos
Nusrat JahanNusrat Jahan
Supervisor of Operations at Tavern United Canad InnsSupervisor of Operations at Tavern United Canad Inns