Summary
Overview
Work History
Education
Skills
Careerhighlight
Area Of Expertise
Languages
Timeline
Generic

Simran Jeet Kaur

Montreal,QC

Summary

Customer service-focused Technical Support Specialist with 3 years of career experience in help desk environments. Highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic. Committed to continuous improvement and impacting team success.

Overview

5
5
years of professional experience

Work History

Advisor II, Technical Support

Concentrix
08.2022 - 06.2024
  • Interact with customers in response to inquiries, concerns, and requests about products and services
  • Gather customer/product information and determine the issue by analyzing the symptoms
  • Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more by troubleshooting the issue
  • Research using available resources, including article database systems
  • Complete required training to stay current with system information, changes, and updates.

Technical Support Representative

HGS
08.2021 - 07.2022
  • Communicate with the customers through inbound calls that have questions about the products and services.
  • modify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customer's need.
  • use multiple computer systems to research products, services, common problems, and solutions offered documents customer needs.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Technical Support Representative

Teleperformance
06.2020 - 11.2020
  • Keep customers informed of progress during issue lifecycle and make follow-up emails or communications in a timely manner
  • Assist team members and provide support and solutions to customer queries to meet company objectives
  • Maintain updated knowledge of company products and services to better provide customer support and service solutions.

Technical Support Specialist

Tech Mahindra
05.2019 - 05.2020
  • Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty
  • Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues
  • Established patterns to reoccurring issues and provided input to development teams.

Education

Post Graduate Diploma - International Business Management

Lambton College
05.2023

Bachelor of Commerce - Bachelor of Commerce

Punjabi University Patiala
05.2019

Skills

  • Product and Service Knowledge
  • Technical research
  • Root cause analysis
  • customer service skills
  • communication skills
  • Technical aptitude
  • Problem solving

Careerhighlight

  • Won #1 Customer Service Representative for highest customer satisfaction ratings.
  • Solved 99.2% of tech support tickets without needing to escalate to Level 2 tech support engineers.

Area Of Expertise

  • Customer service-oriented
  • Product and service expertise
  • Systems analysis
  • Excellent communicator
  • PC & MS Office proficient
  • Software testing and training
  • Help desk
  • Quality assurance
  • Conflict resolution
  • Analytical and diagnostic skills

Languages

English
Full Professional
Punjabi
Native or Bilingual

Timeline

Advisor II, Technical Support

Concentrix
08.2022 - 06.2024

Technical Support Representative

HGS
08.2021 - 07.2022

Technical Support Representative

Teleperformance
06.2020 - 11.2020

Technical Support Specialist

Tech Mahindra
05.2019 - 05.2020

Post Graduate Diploma - International Business Management

Lambton College

Bachelor of Commerce - Bachelor of Commerce

Punjabi University Patiala

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Simran Jeet Kaur