Simranjeet Kaur
Etobicoke,ON
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues, and winning customer loyalty. Enthusiastic client service professional with a strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE TEAM MEMBER
TIM HORTONS
ETOBICOKE, ON
08.2022 - 01.2024
- Greeted customers entering the store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked at different stations to provide optimal coverage and meet production goals
- Developed strong cooperative relationships with coworkers and managers
- Contributed to team success by completing jobs quickly and accurately
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Operated a register to process payments and collect cash payments for order totals
- Assisted customers in selecting merchandise best suited to their needs
- Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
CASHIER
SHOPPER DRUG MART
ETOBICOKE, ON
10.2023 - 12.2023
- Welcomed customers and helped determine their needs
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Requested official identification for cigarettes and lottery purchases and verified details, consistently meeting strict legal standards for underage sales
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Worked closely with managers to solve problems and handle customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Educated customers on promotions to enhance sales
- Reviewed weekly sales circulars and monitored price changes
- Operated a cash register for cash, check, and credit card transactions accurately
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
CUSTOMER SERVICE TEAM LEADER
KFC
ETOBICOKE, ON
10.2021 - 06.2022
- Handled day-to-day customer contact via phones, faxes, and emails
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction
- Trained and supervised a team of customer service representatives to provide quality service to customers
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery
- Developed efficient schedules, optimizing team resources to meet fluctuating demand
- Provided primary customer support to internal and external customers
- Attracted potential customers by answering product questions and suggesting information about other products and services.
Education
Post Grad Diploma - CYBER SECURITY
LOYALIST COLLEGE
12.2022
Bachelor's Degree - CYBER SECURITY
CT UNIVERSITY
08.2020
Skills
- Effective communication skills
- Teamwork and adaptability
- Customer Focus
- Customer Complaint Resolution
- Store maintenance
- Money handling abilities
- Data Entry
- Sales expertise
- Multi-line phone talent
- Promotional support
- Problem-solving abilities
- Active Listening
- Microsoft Excel
- Computer Proficiency
- Scheduling
- Microsoft Office Suite
- Technical Support and Information Security
- Call Management
- Project management abilities
- Multi-Task Management
- Customer Relationship Management (CRM)
- Data Collection
- Executive management support
Timeline
CASHIER
SHOPPER DRUG MART
10.2023 - 12.2023
CUSTOMER SERVICE TEAM MEMBER
TIM HORTONS
08.2022 - 01.2024
CUSTOMER SERVICE TEAM LEADER
KFC
10.2021 - 06.2022
Post Grad Diploma - CYBER SECURITY
LOYALIST COLLEGE
Bachelor's Degree - CYBER SECURITY
CT UNIVERSITY
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