Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Simranjeet Kaur

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

3
3
years of professional experience

Work History

Apple Technical Advisor

Tech To Us
03.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved complex technical issues by utilizing diagnostic tools and collaborating with cross-functional teams.

IT Help Desk Associate

Kochhar Infotech Ltd
10.2020 - 03.2022
  • Greeted guests entering and exiting the facility.
  • Completed cashier and point-of-sale operations.
  • Answered phones and assisted callers with inquiries.
  • Established relationships with guests to grow and retain a client base.
  • Reduced response times to customer inquiries by implementing an efficient ticketing system.
  • Troubleshoot technical issues with office equipment, minimizing downtime and disruptions.
  • Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues.
  • Maintained accurate records of client interactions, ensuring a high level of organization and accountability.
  • Boosted company reputation by providing exceptional customer service in all interactions.

Education

Associate of Science - Health Services

Sheridan College
Mississauga, ON
04.2024

Skills

  • Networking Fundamentals
  • Software Support
  • Hardware diagnostics
  • iOS Proficiency
  • Teamwork and Collaboration
  • Customer Service
  • Software Installation
  • Problem-Solving
  • Attention to Detail
  • Organizational Skills
  • Active Listening
  • Remote Technical Support

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Apple Technical Advisor

Tech To Us
03.2023 - 02.2024

IT Help Desk Associate

Kochhar Infotech Ltd
10.2020 - 03.2022

Associate of Science - Health Services

Sheridan College

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Simranjeet Kaur