Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Languages
Timeline
Generic

Simranjeet Kaur

London,ON

Summary

Hardworking and reliable professional dedicated to exceeding team support expectations and providing exceptional customer service. Proficient in identifying and resolving various customer service issues. Knowledgeable in threat and fraud detection in retail environments, with expertise in conducting surveillance and investigations. Physically fit with the endurance for demanding tasks and thorough investigations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Asset Protection and Customer Service Associate

Walmart
06.2021 - Current
  • Implemented asset protection safety protocols and procedures, including the recovery of unpaid merchandise, and serving as a theft deterrent
  • Supported customer service team by managing incoming calls and provide excellent customer service to customers
  • Maintained accurate records and generated reports using Excel to track customer and associates record for external and internal theft
  • Collaborated with cross-functional teams to develop training materials and standard operating procedures, resulting in more efficient workflows and improved customer service
  • Provided excellent customer service by addressing inquiries and resolving issues in a timely and professional manner
  • Responded promptly to emergencies, safety hazards, and threats, ensuring the safety of customers and property
  • Conducted internal and external investigations, adhering to company policies and procedures
  • Assisted with internal investigations into personnel theft or fraud
  • Maintained store compliance with security protocols, identified potential threats, and monitored customer activities to prevent theft
  • Collaborated with risk management personnel to address client needs and mitigate security risks
  • Documented security incidents and collaborated with law enforcement when necessary.

Cashier/Customer Service Representative

Circle K Esso Gas
02.2019 - 12.2021
  • Managed cash, check, and card transactions, ensuring accurate balances
  • Provided product recommendations and assisted customers with locating items
  • Conducted promotional activities to increase sales and utilized upselling techniques effectively
  • Trained new employees on transaction handling and customer service protocols
  • Maintained cleanliness in both employee and customer areas, enhancing the overall shopping experience.

Production Worker

Magna International
09.2020 - 12.2020
  • Handled product storage and met production deadlines efficiently
  • Reported defective products or machinery and maintained a clean and hazard-free work environment
  • Followed manufacturing manuals and safety guidelines to ensure quality production.

Education

Colleges diploma in Business -

Fanshawe
London, ON
09.2020

Skills

  • Customer Service
  • Problem Resolution
  • Team Collaboration
  • Complaint Handling
  • Customer Relationship Management (CRM)
  • Quality Assurance
  • Calm and Professional Under Pressure
  • Data Entry
  • Issue and Complaint Resolution
  • Cross-Functional Collaboration
  • Administrative and Office Support
  • Information Security
  • Spreadsheets
  • Security and asset protection
  • Microsoft Excel
  • Computer Skills
  • Decision-Making
  • Team Leadership
  • Good Judgment
  • MS Office
  • Professional and Courteous

Accomplishments

  • Achieved Shining star of the month by doing work with accuracy and efficiency during busiest month of the year for store.

Certification

  • Standard First Aid and CPR (Valid until September 2024)
  • Workplace Hazardous Materials Information System (WHMIS)
  • Security Guard license

References

REFERENCES AVAILABLE UPON REQUEST.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Asset Protection and Customer Service Associate

Walmart
06.2021 - Current

Production Worker

Magna International
09.2020 - 12.2020

Cashier/Customer Service Representative

Circle K Esso Gas
02.2019 - 12.2021

Colleges diploma in Business -

Fanshawe

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Simranjeet Kaur