Simranjeet Kaur
Mississauga,ON
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Travel Counselor
American Express Global Business Travel
Toronto, ON
11.2023 - Current
- Enhanced customer satisfaction by providing personalized travel recommendations and expert trip planning advice.
- Streamlined booking processes for increased efficiency and improved client experiences.
- Built strong relationships with vendors to secure exclusive deals and special rates for clients.
- Developed customized itineraries to meet individual client preferences, resulting in high levels of satisfaction.
- Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
- Conducted thorough research on destinations, attractions, and cultural events to provide accurate information to clients.
- De-escalate a Customer's queries, when unforeseen travel situations arise
- Advising new and existing product offerings to the new and existing clients.
- Utilized advanced reservation systems effectively to secure optimal bookings for clients'' unique needs.
- Handled customer inquiries professionally through phone calls, emails or face-to-face meetings.
- Participated in ongoing professional development opportunities to stay current on industry trends and technology advancements.
- Assisted corporate clients in managing their business travels efficiently while adhering to budgets.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Administrative Assistant
International Credit Experts
Vaughan, ON
05.2023 - 11.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintain Data for collectors on Excel
- Taking initiative to new Projects.
- Faxing and scanning of documents and sending to relevant clients.
- Handling telephone system and soft phone applications for clients.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
Credit Analyst
American Express, AMEX
India
05.2022 - 10.2022
- Handling inbound calls from customers and assisting them.
- Educate them about their past dues and educating them how they can financially independent.
- Handling escalations.
- Usage of internal Resources
- Servicing clients globally.
- Usage of multiple tools.
- Maintaining the Scorecard metrics
- Credit Monitoring to Prevent AMEX loss
- Support & Mentor agents to perform their job well
- Lead and inspire the teammates
- Worked on SAP for billing systems.
Account Manager
Encore Capital Group
India
03.2016 - 03.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Travel Agent
Fareportal Travel Agency
India
06.2015 - 02.2016
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Enhanced team productivity through regular training sessions focused on industry best practices and new technology tools.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Implemented a new online booking platform, making it easier for clients to browse and reserve travel options independently while still receiving personalized support from the agency.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Travel Agent
Interglobe Technologies Ltd ▪
India
10.2013 - 11.2014
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Education
TICO CERTIFIED - TRAVEL
ONTARIO
ONTARIO12.2023
Bachelor of Commerce - Accounting
University Of Delhi
India05.2015
Skills
- Administrative tasks
- Tour Package Creation
- Hotel Accommodations
- Customer Retention Strategies
- Exceptional communication
- Travel Arrangements
- Relationship Management
- Excellent customer service
- Time management expertise
- Flexible schedule availability
- Travel industry experience
- GDS system knowledge
- Airfare pricing expertise
- Global geography understanding
- Regulatory Compliance
- Geography Knowledge
- CRM Software
- Active Listening
- Critical Thinking
- Interpersonal Skills
- Analytical Skills
- Team building
- Customer Inquiry and Response
- Problem-solving abilities
Languages
English
Full Professional
Certification
- CTC - Certified Travel Counselor
Timeline
Travel Counselor
American Express Global Business Travel
11.2023 - Current
Administrative Assistant
International Credit Experts
05.2023 - 11.2023
Credit Analyst
American Express, AMEX
05.2022 - 10.2022
Account Manager
Encore Capital Group
03.2016 - 03.2022
Travel Agent
Fareportal Travel Agency
06.2015 - 02.2016
Travel Agent
Interglobe Technologies Ltd ▪
10.2013 - 11.2014
TICO CERTIFIED - TRAVEL
ONTARIO
Bachelor of Commerce - Accounting
University Of Delhi