Hetal V. PATEL
Gujarat,India
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Business Development Manager - Sales
Ozone Procon Pvt Ltd
04.2021 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Business Development Executive - Sales
Ozone Procon Pvt Ltd
08.2017 - 03.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
Jr. Business Development - Sales - Part Time
Internship- Student- Ozone Procon Pvt Ltd.
06.2016 - 12.2016
- Assisted in inventory management for optimal stock levels and timely order fulfillment.
- Enhanced customer satisfaction with attentive service and quick resolution of complaints.
- Contributed to marketing initiatives by distributing promotional materials at events and within the local community.
- Assisted in the planning and execution of in-store events, driving foot traffic and increased sales opportunities.
- Analyzed daily reports on individual sales performance, identifying areas for growth or improvement opportunities in personal selling techniques.
- Created effective organizational systems for reports, agendas, contracts and records.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
MCom - Commerce- Business
Gujarat University
Gujarat, India06.2017
BCom - Commerce - Business
Gujarat University
Gujarat, India12.2015
Skills
- Mergers and Acquisitions
- Decision-Making
- Pipeline Development
- Relationship Development
- Salesforce Management
- Customer Service
- Strategic Partnerships
- Business Development
- Project Management
- Performance Evaluations
- CRM Platforms
- Promotional planning
- Lead Generation
- Relationship Building
- Sales Presentations
- Client Consultations
- Market Tracking
- Order Management
- Account Servicing
- Database Management
- Revenue Generation
- Performance Goals
- Marketing expertise
- Sales and Marketing
- Verbal and written communication
- Relationship building and management
- Revenue Forecasting
- Business Administration
- Key decision making
- Sales expertise
- Cross-Functional Collaboration
- Networking strength
- Team Leadership
- Competitive Analysis
- Sales Tracking
- Systems and software expertise
- Issue Resolution
- Account Management
- Sales Leadership
- Business development and planning
- Marketing
- CRM Management
- Customer Trend Analysis
- Sales Reporting
Accomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Gujarati
Native or Bilingual
Timeline
Business Development Manager - Sales
Ozone Procon Pvt Ltd
04.2021 - Current
Business Development Executive - Sales
Ozone Procon Pvt Ltd
08.2017 - 03.2021
Jr. Business Development - Sales - Part Time
Internship- Student- Ozone Procon Pvt Ltd.
06.2016 - 12.2016
MCom - Commerce- Business
Gujarat University
BCom - Commerce - Business
Gujarat University
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