Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Simranjeet Kaur

Brampton,Canada

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon fulfillment Centre
Brampton
09.2021 - Current
  • Developed and maintained process documentation providing enterprise-level analysis and operational insights.
  • Provided support to team members in resolving process-related issues.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Checking the labels of boxes to be shipped
  • Print and change the labels, if labels are bad using prism tool.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.

Administrative Assistant

Gurudwara Baba Nanak
Brampton
07.2020 - 08.2021
  • Keeping the manual as well as computerized filing system up to date
  • Performing book-keeping functions and maintaining employees’ timesheets records.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Managed database systems containing customer contact information.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Processed invoices for payment using accounting software applications.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Bookkeeper/Administrative Assistant

Vision metalizers Inc.
Mississauga
07.2019 - 09.2019
  • Answered calls to assist with customer questions and concerns.
  • Analyzed financial transactions, assigning to specific accounts.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Calculated income and social security tax deductions.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Posted journal entries to the general ledger system accurately and timely.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Received and recorded cash, checks and transfers.
  • Conducted monthly bank reconciliations.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Banking Assistant

HDFC
Sangrur, , Punjab, India
07.2015 - 11.2017
  • Assisted customers with opening new accounts, answering inquiries, and processing transactions.
  • Reconciled account statements on a monthly basis for accuracy.
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
  • Provided customer service by responding to emails and phone calls in a timely manner.
  • Updated customer information into the database after verifying its accuracy.
  • Balanced daily cash drawers and reconciled discrepancies.

Education

BUSINESS MANAGEMENT- INTRNATIONAL BUSINESS -

Lambton College
08.2019

BACHELOR OF COMMERCE -

Vidya Sagar Girls College
01.2015

Skills

  • Proficient in Microsoft Office-Word, Power point and Excel
  • Proficient in Quickbooks and simply software
  • Ability to work independently as well as in a team
  • Stress Tolerance
  • Excellent Time Management Skills
  • Excellent Communication Skills
  • Exceptional Customer Service
  • Math Aptitude

Certification

  • Microsoft Excel 2016
  • QuickBooks Online

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional

References

References available upon request.

Timeline

Process Assistant

Amazon fulfillment Centre
09.2021 - Current

Administrative Assistant

Gurudwara Baba Nanak
07.2020 - 08.2021

Bookkeeper/Administrative Assistant

Vision metalizers Inc.
07.2019 - 09.2019

Banking Assistant

HDFC
07.2015 - 11.2017

BUSINESS MANAGEMENT- INTRNATIONAL BUSINESS -

Lambton College

BACHELOR OF COMMERCE -

Vidya Sagar Girls College

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Simranjeet Kaur