Simranjeet Kaur
Georgetown,ON
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sortation Associate
Amazon
Brampton, ON
10.2023 - 01.2024
- Weighed mail to determine correct postage.
- Entered change of address orders into computers by processing forwarding address stickers.
- Inspected packages for damage or incorrect labeling prior to sorting.
- Scanned barcodes on packages using RF scanners.
Technical Customer Service Representative
TECH MONTREAL
Montreal, QC
05.2023 - 09.2023
- Identified product defects and reported them to the development team for resolution.
- Performed system testing with customers to ensure proper functioning of applications and systems.
- Conducted regular follow-up calls with customers to ensure their satisfaction with service provided.
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
- Provided feedback on customer experience surveys to help improve overall service quality.
Sales Associate
H&M
Mohali, Punjab
09.2020 - 02.2023
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained records related to sales for store management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Advanced Diploma - Medical Office Administrator
Conestoga College
Guelph, ON08-2024
Bachelor of Science - Microbiology
Rayat Bahra University
India 06-2021
Skills
- Barcode Scanning
- Load Planning
- Order Picking
- Computer Programming
- Technical Analysis
- Call Monitoring
- Quality Assurance Controls
- Data Analysis
- Technical Support
- Project Management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
- Certified Sales Associate (CSA)
- Worker health and safety awareness
Availability:
- . Full Time . Monday - Sunday
Timeline
Sortation Associate
Amazon
10.2023 - 01.2024
Technical Customer Service Representative
TECH MONTREAL
05.2023 - 09.2023
Sales Associate
H&M
09.2020 - 02.2023
Advanced Diploma - Medical Office Administrator
Conestoga College
Bachelor of Science - Microbiology
Rayat Bahra University
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