Simranjeet Kaur
Surrey,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Wakmart
07.2022 - Current
- Answering customers calls and solving their issues.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administrative Clerk
Education HUb
12.2022 - 04.2023
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Education
High School Diploma -
Canadian College
Vancouver, BC08.2023
Skills
- Microsoft Word
- Staff Training
- Order Fulfillment
- Report Creation
- Sales Expertise
- Retail Sales Customer Service
- Active Listening
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Occupational First Aid LEVEL1
Timeline
Administrative Clerk
Education HUb
12.2022 - 04.2023
Customer Service Representative
Wakmart
07.2022 - Current
High School Diploma -
Canadian College
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