Simranjeet Kaur
Brampton,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Telus Communications
01.2023 - 10.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
Call Center Representative
Pizza Pizza
03.2022 - 01.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues..
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
Lambton College of Applied Arts And Technology
Mississauga, ON08.2023
Skills
- Customer Needs Assessment
- Upselling
- Payment Processing
- Business Development
- Promotional Support
- Order Processing
- Negotiation Tactics
- Data Entry
- Call Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working
Timeline
Sales Associate
Telus Communications
01.2023 - 10.2023
Call Center Representative
Pizza Pizza
03.2022 - 01.2023
GED -
Lambton College of Applied Arts And Technology
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