SIMRANJEET KAUR
Surrey,BC
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem- solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Safety standards and protocols Performance improvement Blending techniques . Cash Handling Equipment cleaning Multitasking Abilities Batch adjustment
Overview
3
3
years of professional experience
1
1
Certification
Work History
DEPARTMENT MANAGER
McDonald’s
Coquitlam, BC
04.2021 - 03.2022
- Trained employees on additional job positions to maintain coverage of roles
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Recruited and hired qualified candidates to fill open positions
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Evaluated store performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales
- Supervised staff performing daily activities.
ASSISTANT MANAGER
Chuck E Cheese
, BC
07.2022 - Current
- Cash Deposits and Receipts, Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Planned team-building exercises to increase employee performance and job satisfaction
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
LEAD HAND
Joriki
Delta, BC
04.2020 - 06.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Operated production machinery safely to reduce workplace accidents.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Education
Bachelor Of Business Administration - Project Management
Yorkville University
New Westminster, BC03.2022
Diploma of Computer Applications -
Skyteck Education Institute
Ludhiana, Punjab07.2019
Skills
- Self-Motivated
- Inspection paperwork
- Active Listening
- First Aid/CPR
- Staff education and training
- Multilingual
- Daily workflow improvement
- Data Entry and Database Skills
- Stocking and Replenishing
Certification
- Certified Standard First Aid with CPR C & AED, St Mark James Training - Aug-06-2023
Timeline
ASSISTANT MANAGER
Chuck E Cheese
07.2022 - Current
DEPARTMENT MANAGER
McDonald’s
04.2021 - 03.2022
LEAD HAND
Joriki
04.2020 - 06.2022
Bachelor Of Business Administration - Project Management
Yorkville University
Diploma of Computer Applications -
Skyteck Education Institute