SIMRANJEET KAUR
Brampton,ON
Summary
A dynamic individual with a Diploma in General Business. Seeking to leverage my education from business studies in corporate environment to grow in a challenging position with a multinational firm where I can follow my passion of helping people.
PROFILE
1. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities.
2. Committed to maintaining relationships to increase profitability and drive business results.
3. Managing cash drawers and other money handling abilities
4. Specialized in quality, speed and process optimization as well as excellent written and verbal communication skills.
5. Proven ability to work under pressure and in a fast paced environment.
6. Strong work ethic with ability to work within a team and ability and willingness to work independently and remotely as well.
Overview
3
3
years of professional experience
Work History
Warehouse associate
DSV Solutions Inc
11.2021 - Current
- Working in B2C department in very busy environment assisting in picking, packing, induction and manual outbound processes
- Assisting team leaders and supervisors in various important functions of B2C operations like managing tote sorting area, induction area, and automation as an area expert
- Being productive, efficient, and learning all the other functions of the department.
REMOTE OUTBOUND SALES ASSOCIATE
S&P Data Digital
Brampton, ON
06.2021 - 11.2021
- Making outbound calls, promoting Tv, internet, mobility, security and home phone
- Building rapport, and creating great customer experience by asking probing questions and actively listen to customer’s request
- Presenting products and services based on customers’ needs, and handling objections by explaining how services and products will benefit them
- Review customers’ file to ensure they’re receiving best value for their account
- Established relationships with customers, using active listening to empathize, provide solutions and partner with customers on resolution
Customer Service Representative
Walmart Canada
Mississauga, ON
12.2019 - 06.2021
- Performing cashier duties, handling customer complaints, resolving queries, and providing excellent customer service
- Developed expertise in highly satisfying customer experience, offering high level of customer service
- Addressed customers courteously using suitable methods and problem-solving skills
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
General Business Diploma -
Sheridan College
Mississauga, ON2021
Skills
TECHNICAL SKILL
Proficient in
- MS Office(MS Word, MS Excel, MS Power point, MS Outlook, MS share point)
- Basic knowledge of Generally accepted accounting principles (GAAP)
- Experience in working with spreadsheets and financial statements
- Data Management
- Financial Analysis
SOFT SKILLS
- Excellent Oral and Verbal Communication skills
- Active Listening
- Multitasking
- Time Management
- Customer Service
- Complaint Resolution
- Critical Problem Solving
Timeline
Warehouse associate
DSV Solutions Inc
11.2021 - Current
REMOTE OUTBOUND SALES ASSOCIATE
S&P Data Digital
06.2021 - 11.2021
Customer Service Representative
Walmart Canada
12.2019 - 06.2021
General Business Diploma -
Sheridan College