Simranjeet Ghotorore

• Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
• Championed continuous improvement initiatives aimed at optimizing efficiency within quality control department.
• Conducted risk assessments on potential suppliers, mitigating any potential impact on product quality from external sources.
• Participated in industry conferences and networking events to deepen knowledge of emerging trends, technologies, and best practices in quality control operations, bringing valuable insights back to the team for ongoing improvements.
• Developed and executed training programs for new team members, ensuring consistent quality control practices across the department.
• Improved product quality by implementing and maintaining stringent inspection processes.
• Established clear communication channels between departments to facilitate timely resolution of quality concerns.
• Provided technical support to production personnel.
• Investigated customer complaints to take necessary corrective actions.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Coordinated with project managers for efficient scheduling of inspections within tight deadlines without compromising quality or accuracy.
• Utilized advanced inspection tools and techniques to accurately assess complex systems or structures.
• Resolved conflicts amongst team members efficiently while maintaining clear lines of authority within the department.
• Reduced inspection errors by implementing a robust quality control system.
• Maintained up-to-date knowledge of relevant codes, standards, and regulations to ensure accurate assessments during inspections.
• Managed staff hiring, training and supervision.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.'

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Identified upselling opportunities to increase revenue generation.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Exhibited high energy and professionalism when dealing with clients and staff.