Simranjeet Kaur
BC
Summary
Focused administrative assistant with experience providing top-notch clerical support and operational assistance. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated leader with strong decision making skills allowing me to work well independently. As a committed and hardworking customer service assistant, I bring over 3 years of experience in delivering excellent customer service and delivering on organizational metrics. Dedicated to resolving conflicts, creating wonderful experiences and ensuring that the job always gets done well.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Amazon
10.2023 - Current
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
Shift Supervisor
Wendy's
01.2022 - 10.2023
- Training and coaching on the spot and during one on one sessions
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Leading the account management of finances for the day
- Development of goals and targets for the day and ensuring we achieve these key metrics daily
- Creating a culture of inclusivity and teamwork throughout the entire restaurant
- Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Increased sales 5-10% by suggesting specific purchases to customers
- Processed 100 plus transactions per day with exceptional accuracy.
Cashier
Zara
07.2020 - 08.2021
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Increased sales 5-10% by suggesting specific purchases to customers
- Processed 100 plus transactions per day with exceptional accuracy.
Shift Leader
Subway
08.2018 - 03.2020
- Provided customers with information on specials and discount deals
- Performed shift change tasks each day to keep the store efficient and neat
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Cleaned and sanitized dishes and utensils, consistently
- Managed over 50 customers per day
- Increased sales by 5-10% by suggesting specific purchases to customers
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Hostess
White Spot
09.2019 - 12.2019
- Assisted managers with quickly resolving service- and food-related issues
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Conducted hourly dining room and server checks to assess readiness for expected customer loads
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques
- Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
Manager
Jagdev Erectors and Engineers
01.2017 - 12.2017
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Trained team of 10 to deliver outstanding customer service, boosting customer satisfaction ratings 20%
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Education
BBA - General Business
ACSENDA School of Management
Vancouver, BC09.2021
Skills
- Team player
- Detail-oriented
- Excellent communication and organizational skills
- Multi-tasking and time management skills
- Ability to learn rapidly and adapt quickly to changing situations
- Strong Microsoft Word, PowerPoint, Excel skills
- Effective problem-solving skills
Timeline
Fulfillment Associate
Amazon
10.2023 - Current
Shift Supervisor
Wendy's
01.2022 - 10.2023
Cashier
Zara
07.2020 - 08.2021
Hostess
White Spot
09.2019 - 12.2019
Shift Leader
Subway
08.2018 - 03.2020
Manager
Jagdev Erectors and Engineers
01.2017 - 12.2017
BBA - General Business
ACSENDA School of Management
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Achievements And Awards
- Food Safe Certification
- First Aid Level 1 Certification
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