SIMRANDEEP KAUR
TORONTO
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Sales Administrator
Crown Honda
01.2025 - 12.2025
- Prepared sales reports, dashboards, and performance summaries for management
- Maintained accurate and up-to-date sales documentation and records
- Managed customer accounts, pricing, and product data in CRM (Reynold & Reynolds)
- Provided administrative support to sales team by preparing and organizing customer data.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Created invoices and processed payments from customers in accordance with company policies and procedures.
- Supported sales team with quotations, follow-ups, and admin tasks
Real Time Analyst – Workforce Management
SkipTheDishes
06.2023 - 11.2024
- Generated reports on service levels, attendance, and scheduling adherence
- Optimized schedules to ensure efficient resource allocation
- Identified performance trends and root causes for continuous improvement
- Supported forecasting, scheduling, and special WFM projects
- Assigned shifts and ensured proper staffing levels based on business needs
- Monitored attendance, absences, and schedule changes
- Communicated schedules and updates to employees in a timely manner
- Adjusted schedules to accommodate last-minute changes or emergencies
- Provided insights on staffing needs based on demand forecasts.
- Assisted other departments in leveraging available resources for their own analytical needs.
Customer Service Representative
SkipTheDishes
06.2021 - 06.2023
- Resolved customer inquiries and escalations using strong problem-solving skills
- Handled high-volume chats (120+) and calls (60–80) per shift
- Consistently exceeded productivity and quality assurance targets
- Maintained and updated customer account information
- De-escalated complex situations and resolved issues at first contact
Education
Business Management - Human Resources
Sheridan College
Skills
- Data Analysis & Performance Reporting
- Microsoft Office
- Cross-functional Team Management
- Sales & Business Development
- Strategic Planning
- Customer relationship management
- Scheduling optimization
- Cross-selling strategies
- Interpersonal communication
- Time management abilities
- Analytical thinking
Timeline
Sales Administrator
Crown Honda
01.2025 - 12.2025
Real Time Analyst – Workforce Management
SkipTheDishes
06.2023 - 11.2024
Customer Service Representative
SkipTheDishes
06.2021 - 06.2023
Business Management - Human Resources
Sheridan College