Simrandeep Kaur
Brampton,ON
Summary
Technical support engineer with 3.5 years of experience, skilled in troubleshooting and investigating complex customer issues based on SaaS products and Linux applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Engineer(SQL)
Acquia Pvt Ltd
Pune, India
05.2023 - 07.2025
- Conducted thorough reviews and analyses of SQL scripts to ensure accuracy.
- Resolved API-related issues by verifying payload, token, and access key.
- Implemented Single Sign-On (SSO) using SAML for improved user authentication.
- Configured and integrated platforms including GCP, S3, and Google Ads.
- Reviewed and analyzed JavaScript logs to identify and troubleshoot errors.
- Led incident reporting and ticket management for process improvement initiatives.
- Managed legacy documentation for new features to maintain historical accuracy.
- Mentored new team members as SME.
Associate Support Engineer
Edifecs Technologies pvt ltd
Mohali, India
10.2021 - 01.2023
- Delivered technical support to clients, addressing operational and troubleshooting issues.
- Resolved client queries by recommending effective solutions and guiding users through product features.
- Managed customer expectations through proactive communication during weekly calls and regular updates.
- Identified and logged critical product gaps for enhancement in Bugzilla.
- Executed regression and functional testing of fixes within internal and client environments.
- Prioritized issues and collaborated with engineering team for accurate scoping.
- Documented test procedures to ensure compliance with standards and replicability.
- Possessed hands-on experience with SQL and a solid understanding of SDLC.
React Native Intern
Deftsoft
Mohali, India
04.2021 - 09.2021
Education
Master of Computer Applications -
PANJAB UNIVERSITY
Chandigarh, Punjab, India08.2021
Bachelor of Computer Science and Applications -
MCM DAV COLLEGE FOR WOMEN
Chandigarh, Punjab, India06.2018
Skills
SumoLogic Snowflake Oozie Logs Hue Sequel Pro Postman Salesforce JIRA Confluence New Relic Sparkpost Filezilla Bugzilla Solarwinds Freshdesk Putty Microsoft Office WinSCP Freshcaller Wingftp (SFTP Server)
Key Technical Skills
- Knowledge of SQL
- Command Line
- Integration/Connectors Knowledge
- Rest API
- AWS services (EC2, S3, VPC, Identity and access management, Cloudformation, AWS CLI)
Key Non-Technical Skills
- Escalation Handling
- Mentoring
- Problem Solving
- Customer Service
- Remote Support
- Troubleshooting skills
- User training
Certification
- Amazon EC2 Load Balancers, Shyam Raj, LinkedIn Learning
- Amazon EC2 Deep Dive, LinkedIn Learning
- Learning AWS CloudFormation, LinkedIn Learning
- VPC Networking: Designing a Software Defined Data Center, LinkedIn Learning
- AWS for Developers: Identity and Access Management (IAM), LinkedIn Learning
Timeline
Support Engineer(SQL)
Acquia Pvt Ltd
05.2023 - 07.2025
Associate Support Engineer
Edifecs Technologies pvt ltd
10.2021 - 01.2023
React Native Intern
Deftsoft
04.2021 - 09.2021
Master of Computer Applications -
PANJAB UNIVERSITY
Bachelor of Computer Science and Applications -
MCM DAV COLLEGE FOR WOMEN
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