Simrandeep Kaur
Winnipeg,MB
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
CDS Canada
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Dietary Assistant
Donwood Manor Personal Care Home
03.2024 - 08.2024
- Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
- Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
Supervisor
Dairy Queen Grill & Chill
09.2019 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Tutor
Cambrian College
03.2018 - 06.2019
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Diploma - Business
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON07-2019
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Shift Supervisor
CDS Canada
09.2024 - Current
Dietary Assistant
Donwood Manor Personal Care Home
03.2024 - 08.2024
Supervisor
Dairy Queen Grill & Chill
09.2019 - 02.2024
Tutor
Cambrian College
03.2018 - 06.2019
Diploma - Business
Cambrian College of Applied Arts And Technology
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