Simrandeep Kaur
Halifax,Nova Scotia
Summary
Experienced customer service professional with a strong background in client support, financial documentation, and administrative processes. Over 3 years of experience in high-paced environments, delivering excellent service and handling customer inquiries with efficiency and professionalism. Skilled in financial record verification, computer systems, data entry, and using digital tools to support business operations. Adept at resolving customer concerns, maintaining confidentiality, and ensuring smooth day-to-day service interactions. Seeking to contribute to a banking environment with a commitment to accuracy, service excellence, and trust.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transportation Driver
Motion Picture
Halifax , NS
08.2024 - 12.2024
- Transported riders to designated stops according to pre-determined schedules.
- Adapted to changing routes or schedules as required by the employer.
- Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
- Maintained safe driving habits to protect property and general public on roadways.
Security Officer (Full Time 40-50 Hours Week)
Bourque Security
03.2020 - 07.2024
- Control access to establishments, operate security control-room equipment and patrol assigned areas to guard against theft, vandalism and fire
- Enforce regulations to maintain order and resolve conflicts and to monitor establishment activities
- Ensure safety and emergency procedures are followed
- Issue passes and direct visitors to appropriate areas and check age identification of patrons
- Inspect and screen luggage or cargo using equipment or hands
- Investigate unlawful acts of employees or patrons of establishments
- Recommend security systems such as electronic detection devices and access devices
- Prevent and detect shoplifting and theft in retail establishments.
Receptionist Administrator (casual 20-30 Hour)
People Store Staffing
06.2019 - 02.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Scheduled initial and return appointments for all clients, adhering to internal policies while accommodating individual customer needs.
Sales Analyst (Full Time 40 Hours)
HGS
09.2017 - 05.2019
- Develop policies and administer programs to promote industrial and commercial business investment in urban and rural areas
- Design market research questionnaires
- Conduct social or economic surveys on local, regional or national areas to assess development potential and future trends
- Plan development projects and coordinate activities with representatives of a wide variety of industrial and commercial enterprises, community and business associations and government agencies
- Respond to enquiries from members of the business community and general public concerning development opportunities
- Review and evaluate commercial or industrial development proposals and provide advice on procedures and requirements for government approval.
Insurance Verification Specialist (on Call)
ICICI Bank
03.2015 - 05.2017
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
Education
Computer systems technician and networking -
St clair college
Windsor, Ontario05.2019
Computer programming -
Khalsa college
Amritsar, Punjab03.2016
Skills
- Regulatory compliance
- Performance management
- Data analysis
- Incident reporting
- Task prioritization
- Team coordination
- Assisting customers
- Written communication
- Multitasking capacity
Certification
Computer programming, 2016, Khalsa college
Timeline
Transportation Driver
Motion Picture
08.2024 - 12.2024
Security Officer (Full Time 40-50 Hours Week)
Bourque Security
03.2020 - 07.2024
Receptionist Administrator (casual 20-30 Hour)
People Store Staffing
06.2019 - 02.2020
Sales Analyst (Full Time 40 Hours)
HGS
09.2017 - 05.2019
Insurance Verification Specialist (on Call)
ICICI Bank
03.2015 - 05.2017
Computer systems technician and networking -
St clair college
Computer programming -
Khalsa college
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