Simrandeep Kaur
Kelowna,BC
Summary
Dynamic and versatile professional with experience at Shoppers Drug Mart, excelling in customer service and satisfaction. Demonstrated ability to maintain composure under pressure, ensuring high levels of customer repeat business. Skilled in time management and Microsoft Office, adept at multitasking and fostering a collaborative environment. Proven track record of enhancing workplace productivity and efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Shoppers Drug Mart
12.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Line Cook
Barcelos Flame and Grilled Chicken
09.2022 - 09.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Associate of Arts - Sociology
Okanagan College
Kelowna, BC12-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Time management
- Multitasking and organization
- Creative thinking
- Microsoft office
- Store merchandise stocking
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Hindi
Full Professional
Certification
- First Aid Certification
- Security worker license
Timeline
Customer Service Cashier
Shoppers Drug Mart
12.2022 - Current
Line Cook
Barcelos Flame and Grilled Chicken
09.2022 - 09.2024
- First Aid Certification
- Security worker license
Associate of Arts - Sociology
Okanagan College
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